Service Manager - Global Operations and Infrastructure Services

For DB Schenker, the employee is the most important success factor. With us, you contribute, together with 76,000 colleagues worldwide, to a socially important function. DB Schenker Nordics offers everything from land transport, international ocean and air freight as well as consulting services to warehouse and logistics solutions. DB Schenker is an important cornerstone in society and ensures the availability of medicine, food and other goods.

We are approximately 7,000 employees at around 80 locations in the Nordics with the ambition to offer the best logistics and transport service on the market. Quality, efficiency, simplicity and environmental responsibility must permeate everything we do.

Play fair with people & planet is one of DB Schenker's fundamental values. As a company, this means that we take a social responsibility to improve our world for our people, our customers and future generations.

We promote a healthy workplace where you have development opportunities, get motivated by good leaders and good colleagues, and preserve the balance between work and private life. We look positively on diversity and have a strong team spirit and community.

If you want to be part of our continued work - you are most welcome to send in your application!

The Global Operations and Infrastructure Services department (GOIS) within IT&D Nordics is responsible for managing and developing DB Schenker's internal infrastructure services in Cluster Nordics; Norway, Finland, Sweden, Denmark and Iceland. We are now looking for a Service Manager to the Client Hardware and Infrastructure (CHIS) team. As a Service Manager within GOIS, you will identify, develop and manage infrastructure services in collaboration with representatives from the business and other stakeholders within IT on a cluster, regional and global level.

Role responsibilities:
* Proactively identify opportunities for service enhancements and propose and execute relevant solutions.
* Oversee the day-to-day operations.
* Monitor and analyze service performance metrics, identifying areas for improvement and implementing necessary actions.
* Manage and prioritize incoming service requests, ensuring timely and effective resolution.
* Conduct financial planning, follow-up and analysis within your service area.
* Develop and maintain strong relationships with business units, ensuring their needs and expectations are met or exceeded.
* Handle incoming cases in our ServiceNow case management system as well as carry out troubleshooting and error correction.

Personal specification:
* IT degree in Information Technology or related field.
* 5+ years of experience in service management or a related IT role.
* 5+ years of experience as IT Technician, ITA or IT supporter
* Experience with print solutions such as MFP and label print.
* Fluent in English and at least one of the Nordic languages
* Exceptional customer service and relationship management skills.
* Strong analytical and problem-solving abilities.

Information and application

The role is a full-time position with access according to agreement. Location is in any of the Nordic countries.

For questions, please contact Allan Kjaergaard, Head of CHIS via allan.kjaergaard@dbschenker.com.

Applications are handled continuously, and the position may be filled before the application deadline (2024-09-15), so please send your application as soon as possible. The recruitment process consists, among other things, of selection, interview and reference taking. As part of the recruitment process, a background check is carried out on current final candidates.

Welcome with your application!