Service Delivery and Development Manager, SASE (Networking and Security)

Would you like to be a part of a future Tier-1 company IT team? We have a great opportunity, and we want you to join our team as our next Service Delivery and Development Manager, Network Security (SASE)

This role provides end to end Service Management of Metso’s Network SASE services globally.

As a Service Delivery and Development Manager, you will ensure the success of all related operational services while working on development and continuous improvement using Agile working methodologies. You will also work closely with Metso's internal and external stakeholders.

As security is at the core of this role, this position will take ownership of security best practices and keeping Metso's network secured. You may have hands-on experience as you will lead the design, architecture, and service management with our teams of engineers and partners.

This position reports to the Head of Infrastructure Network Services, and the position will be in Espoo or Tampere, but we are happy to offer flexible working arrangements, including hybrid options.

What you’ll do

In this role, you will lead Service Delivery, Development, and Management for Networking Security Services and ensure Vendor, Partner, and internal Stakeholder Management throughout the service lifecycle. You are responsible primarily for overall Network Security activities.

The responsibilities include, but are not limited to:

• Service & Technology Strategy

  • The Network Security Services Portfolio management, including the pipeline, operational Service Catalog, and service and technology retirement activities.

  • Network Security Services Demand, Capacity, and Availability management.

• Service & Technology Design

  • Ensuring Network Security Services architecture and technologies are fit for purpose, optimally designed, developed, and improved while aligning with Metso’s goals and industry best practices.

• Service & Technology Transition

  • Ensuring new Network Security Services technologies and services, as well as changes to existing services, are transitioned into production in a controlled manner, following Metso project management methodologies and minimizing risk to the business and its operations.

  • Ensuring that Network Services assets and configurations are properly managed (Service Asset and Configuration Management) and documented.

• Service Operations

  • Ensuring the success of Network Security Services: Incident, Event, Problem, Change, Knowledge Management and Request Fulfillment activities.

  • Ensuring agreed service levels and quality for all Network Services are maintained.

  • Ensuring the end-to-end security of Network Security Services configurations and environments.

• Continuous Service Improvement

  • Ensuring all Network Security Services are fit for purpose and running optimally

  • Ensuring all Network Security Services meet the agreed security policies and practices

Who you are

• A broad understanding of Network services – such as SDWAN, SSE/SASE, and Firewalls.

• Strong understanding of practical security measures and IT Security principles, particularly in the network domain.

• At least 5-8 years experience in various IT infrastructure network or security roles.

• You will need to demonstrate a good understanding of network security risks and the management of those risks.

• Experience with IT Service Delivery Management methodologies.

• Good understanding of ITIL and other infrastructure-related frameworks and best practices.

• Experience with Agile methodologies (Scrum, Kanban) is seen as an advantage.

• Knowledge and experience with various other IT technologies are welcome.

• Architectural visualization skills (Visio, Draw-IO, etc.) are seen as an advantage.

You are a motivated, responsible, and self-directed person who actively takes initiatives. You are confident in presenting your own opinions or ideas. Your proactive work style allows you to excel under pressure. As a team player, you have excellent communication and soft skills. You are fully proficient in English. Our team is committed to delivering high-quality work with high business value.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.

• Compensation and rewards - Global incentive program tied to business and performance targets.

• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Tommi Loponen, Head of Infrastructure Network Services, tommi.loponen(at)metso.com.

To apply, please leave your application via the Metso Careers pages by the 1st of December 2024 at the latest. Please note that we start screening and interviewing candidates during the application period, so send your application as soon as possible!