Customer Support and Onboarding Agent, Verified, Espoo

Our client Verified is looking for a Customer Support and Onboarding Agent to join their growing team. Are you result-oriented, tech-savvy, and also enjoy working with colleagues to find better solutions? If you have a passion for technical customer service and want to work for an expanding company, this job is for you. Read further below and apply today!

Kuvaus

The Customer Support and Onboarding Agent is a combined role of support and onboarding. This means constant contact with clients - new clients and existing ones with problems which makes this role one of the most important in the company. This role plays a vital part in ensuring customer satisfaction.

The role will have activities including meetings with existing and new clients, onboard clients in all products, and handling support requests related to all products. You will also maintain good communication with the project manager and support team to achieve optimal results. The successful candidate will have a technical background and an understanding of web
technologies, as well as a systematic, accurate, and interactive approach to work.

You are offered

• You are part of a company with a high level of technical expertise
• The job and the company offers excellent opportunities to develop or specialize

As an Academic Work consultant, we offer you great opportunities to grow professionally, build your network and make valuable contacts for the future. Find out more about our consultancy offering.

Work tasks

• Answer customer enquiries and provide technical support by phone, email and chat
• Listen to customer concerns, diagnose problems and provide effective solutions
• Prioritize customer satisfaction and ensure a positive customer experience
• Document customer interactions and solutions
• Set up, customize and onboard clients in all products according to customer specifications
• Collaborate with other departments

We are looking for

• A suitable educational background
• Experience in solution management/support or product development in the technology sector
• Experience in CRM-managed customer tracking (Hubspot, Zendesk, etc.)
• Technical background with an understanding or hands-on experience in SaaS development and web technologies
• Fluency in spoken and written English and Finnish

Fluency in Swedish and Norwegian is considered an advantage.

As a person you are:

• Positive and you have a good interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to prioritize tasks and work effectively in a fast-paced environment

Other:

• Start: As soon as possible
• Work extend: Permanent contract with Academic Work
• Location: Espoo
• Contact information: This recruitment process is conducted by Academic Work. It is a request from our client that all questions regarding the position be handled by Academic Work

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.