Product Specialist, Online Poker

Veikkaus creates joy through games and protects it. We want to make sure that gambling in Finland is kept on the joyful side. All our actions are guided by sustainability. We want to be a trailblazer in the gaming industry, and a trendsetter of responsible player experience. Wellbeing is our passion. It is important that our employees enjoy coming to work every day. We offer versatile and extensive employee benefits. With us, you get to do work that makes a difference, in a spirited work community that is constantly developing. Let’s work together – to keep gambling on the joyful side.

PRODUCT SPECIALIST, ONLINE POKER

We are looking for a Product Specialist for a permanent and full-time position to ensure Veikkaus’ Online Poker success. This role is crucial as Veikkaus continues to accelerate the growth of its Online Poker vertical. Your primary focus in this position will be to bring Veikkaus customers the best online poker experience in the industry. 

What will you be involved in?

At Veikkaus, we are at the forefront of digital customer experience: We have strong expertise in the money gaming industry, even by global comparison. Customer orientation, digitalization, renewal, and responsibility are at the core of our operations, and we want them to be an integral part of our employee experience as well: working with us offers opportunities for personal growth and development, and we take good care of our employees. 

As Online Poker Product Specialist, you will help to ensure the excellence of our digital Poker business. Your main responsibility is to execute operational poker tasks to further develop our existing responsible, modern, and profitable poker room.  You will work internally and externally with several cross-functional teams to ensure the best customer experience possible. 

You will

• Take responsibility for online poker operations as a member of our poker team
• Execute daily tasks regarding poker game portfolio, poker roadmap and visibility on site
• Co-operate across the board, whether that be externally with our Online Poker supplier, the Regulator or internally
• Align with Sales & Marketing, Front End and other teams on important game and key feature launches or upgrades so that they will be handled with high quality and in time
• Write gaming instructions and support material for poker home page as well as upload campaign visuals to poker front-end 
• Respond to player questions and solve end user inquiries in co-operation with our customer support
• Monitor performance, analyze and produce data to understand our Online Poker customers and their playing habits in order to optimize the poker offering 
• Assess competitors and market trends to ensure we remain ahead of the competition 
• In addition to your primary poker responsibilities, help your team members to achieve goals 

Our ideal candidate will have:

• A strong sense of accountability for goals and deliverables
• High motivation and energy to deliver the best customer experience
• A commercially focused and dynamic mindset. You are capable of working in a constantly changing environment
• A can-do attitude with excellent communication skills
• At least two years of experience in online poker or other online casino roles 
• Solid industry experience, good knowledge of gaming content providers, operators, and gaming generally
• Experience in project management processes and good organizational and influencing skills
• Excellent proficiency in written and spoken English

We genuinely want to be a responsible employer that offers meaningful work, competitive employee benefits, and takes care of the balance between work and free time. Take a look at our everyday life on social media #munveikkaus and read more about us and our benefits from here. Our office is located in Pohjois-Haaga, Helsinki, Finland. We work flexibly with a hybrid model.  

Could this be the next step in your career? Please submit your application with salary request and CV via the link below no later than July 24 th, 2024. 

For more information on the position, please contact Riikka Seppänen, VP iCasino at +358 40 858 7528 on 8.7.2024 at 14-15 EET. 

Veikkaus as a company will perform a drug test and security clearance check (According to the Act on Security Clearance (726/2014)) to the person selected for the position.