Product Owner, Loyalty Program and Marketing Systems

Tokmanni's business is growing strongly and we are investing significantly in the development of IT operations. These and other recruitments underway in our IT department are part of strengthening our future IT organization to take Tokmanni's digital business to a new level in a multichannel environment.

We want to help Mr. Tokmanni and his colleagues ensure a smooth and multichannel customer experience in our online store and our stores. We are now looking for a professional with strong IT skills to strengthen our team working with application services. You will be responsible for the development and service processes of Tokmanni's loyalty program and marketing systems.

Our operations are based on the ITIL reference development, and we are actively working to develop our internal processes.

Your main responsibilities

You will work closely with a variety of internal stakeholders and several different service providers. Within the company, you will be working with, for example, IT product owners and business development teams. Tokmanni acquires services and development work mainly from external service providers operating in Finland and in the Nordic countries and an important part of your job will be to guide service providers in these areas.

Guiding service providers includes the development of your responsibility area from definition through testing to production as well as ensuring the functionality of service management processes.

You will also participate in strategic projects as a representative of your own area of responsibility and act as a project manager in smaller projects.

You will be responsible for an important area of Tokmanni’s business, where you’ll have the opportunity to impact how things are done, aligning with your own vision. Tokmanni has modern integration solutions in use and a strong partner in the area. This job role does not include supervisory responsibility.

What do we expect from you?

We expect you to have previous experience in similar tasks either on the customer or supplier side and experience in IT development tasks and project work. You will be responsible for a clearly defined area, and we expect that you have the desire and ability to act independently. You are familiar with security and data protection issues and working with a loyalty program is an important area.

You are familiar with today's IT development models and can work effectively with our suppliers and support our department in implementing modern development models. Your solid IT expertise enables you to engage fluently in technical discussions with suppliers and IT colleagues.

Experience in retail and/or loyalty programs or digital marketing solutions is considered beneficial, but is not a prerequisite.

We also hope for:

• Flexible approach to work and solution-oriented approach
• Systematic, analytical and self-directed approach
• Desire to stay up to date with today's technologies and solutions
• Ability to operate flexibly in terms of both systems and operating methods in a changing and evolving environment and to tolerate the occasional uncertainty associated with the change process
• Ability to manage several things at the same time if necessary and to operate sometimes within tight schedules
• Desire to develop and maintain documentation of your responsibility area
• Good collaboration and communication skills
• Fluent spoken and written English

We are taking the first steps towards an international organization, and you have an opportunity to join us and challenge yourself in creating a more multilingual work environment. Therefore, knowledge of Finnish is not a prerequisite for success in the job. However, please note, that Tokmanni’s head office is located in Finland, and we work in hybrid work model.

What we offer:

• Work in a growing, international, listed company that is one of the leading discount retail chains in the Nordic countries
• An impactful and valued job role that allows you to apply and share your skills while actively contributing to the enhancement of organizational practices
• An opportunity to work in a workplace where the company’s values are genuinely reflected in everyday work
• An opportunity to leverage your vision and make substantial contributions to projects and systems as an integral part of Tokmanni IT’s continuous improvement
• Cooperation with friendly, encouraging, and supportive colleagues
• Hybrid work model (2 days in the office/3 days home office)
• Possibility to develop in your work
• Benefits such as employee discounts in stores and online for yourself and family members, employee store, sports and cultural vouchers (ePassi), massage therapist services at the office, staff restaurant at the head office, incentive bonus system, employee benefit program and Eduhouse digital eLearning services
• Dedicated Buddy, who will help you in adjusting to the new workplace

Application instructions and further information

The position is permanent and full-time (37,5 hours/week). On office days, we work at our Head Office in Mäntsälä.

Further information will be given by Merituuli Toivio, Service Area Lead, Applications (+358 400 382 909) preferably between Tuesday and Thursday at 16-17 or by email merituuli.toivio@tokmanni.fi (on vacation from April 23rd to May 5th).

Please apply as soon as possible or at the latest on May 13th by filling in the application form. We will start reviewing applications during the application period.

Meillä työskenteleminen tarkoittaa

• Yhdessä tekemistä ja onnistumista
• Avointa, kannustavaa ja mukavaa työyhteisöä
• Ihmisistä ja ympäristöstä välittämistä
• Hyvät henkilöstöedut
• Valmennus- ja koulutusmahdollisuuksia
• Uusia haasteita ja urapolkuja
• Kehittymiseen kannustamista virheitä pelkäämättä
• Monipuolisia ja vaihtelevia työtehtäviä
• Työhyvinvointia ja -turvallisuutta
• Collaboration and success
• Caring for people and the environment
• Coaching and training opportunities
• Encouragement for growth without fear of mistakes
• Work well-being and safety
• Open, supportive, and pleasant work environment
• Various employee benefits
• New challenges and career paths
• Diverse and varied job tasks