Operational Support Lead

This is an ad for creators of change!

This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world’s leading producer of sustainable aviation fuel and renewable diesel and a forerunner in developing renewable and circular feedstock solutions for polymers and chemicals. Let’s create transformation for a sustainable future together. 

We are looking for you, 

Operational Support Lead 

to our newly established Operational Support department.  

The Operational Support department’s purpose is to support the operational work of Neste managers and teams. The department consists of three operational assistant teams in Finland and also in our other locations in Europe.  

In this new role, you will lead the assistant teams' work in Europe. You will be responsible for the teams’ service delivery, service design and work process development of our operational support services globally. You will report to the Vice President, Global Organizational Services and you will be based at our headquarters in Espoo. Together with you and your expertise, we can make an impact today and keep our promises for tomorrow. 

Reasons to join 

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate. 

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.  

Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working. 

In addition, our benefits for employees in Finland include, for example, a personnel fund as part of the overall remuneration, good occupational health care, and an extensive membership in a sickness or health insurance fund. We also support leisure time activities, e.g. by offering benefits for sports and culture. 

More about the job 

Your role in our team  

The operational support department consists of three teams: 

• Country assistants in our European offices

• Executive Assistants team which supports the Neste Executive Committee members (EVPs) and their leadership teams

• Office Assistants' team in Finland working in Espoo and Porvoo 

Your key accountabilities will be:  

• Leading the department of three operational assistant teams

• Accountability of service delivery according to the agreed service levels and operation models

• Service design and work process development of Neste operational support services globally. Centralized service delivery model will be implemented in part of the local assistant services in Finland.

• Capability and skills development of operational support services

• Leading the change management of the new Operational Support department in Neste’s transformation

The best combination to succeed in this role 

We value your experience and willingness to lead a team in a global environment. You also have experience in leading change. Your background can be for example from service development, HR or leading a support function in an international company. You are also used to working with the C-level.  

Other strengths we value 

• Strong digital skills (e.g. Google-tools) and development orientation

• Proactiveness and ability to make operational decisions

• Positive service-oriented mindset and adaptivity to change

• High degree of professionalism in dealing with diverse groups of people, discrete way of working

• Fluency in Finnish and English, both verbal and written

• Bachelor's or Master’s degree in a relevant field, e.g. service design, leadership, HR or equivalent 

• Responsible attitude with a safety-oriented mindset

Let’s get you started 

Wondering whether we are a match or not? Take a short test at neste.com/game. 

We look forward to receiving your CV and application with a salary request by April 29, 2024. 

If you have any questions regarding the process or the position, please get in touch with Miia Lehmuskoski, Vice President, Global Organizational Services, +358 50 458 9590 on April 24 at 12:00 - 14:30 (EET). 

We will do our best to contact you within 2 weeks after the application time has ended. The recruitment process will include interviews and a possible aptitude assessment. The first interviews are preliminarily scheduled to take place on weeks 18-19. The person selected for the position must pass a health examination including a drug test. A security clearance is obtained with their consent.