Customer Support, NSG, Helsinki

NSG is one of the Nordic region’s largest suppliers of precious metals and has been active in the Finnish market for 6 years. Now that NSG has officially launched operations in Finland, they are looking for a Junior Customer Support to join their journey. The NSG headquarter is located in Stockholm, Sweden but this role is based in Helsinki Central, Finland. The role is permanent and full-time. At first, the employment agreement will be signed via Staffpoint.

As NSG’s Customer Support, you will work at all levels within our customer journey toward the Finnish market. Furthermore, in this role you will:

• Assist and guide customers in placing orders and possible other questions from assortment to how the web shop is used in the best way
• Assist and support your colleagues e.g. with questions about assortment development and translating marketing materials for the Finnish market
• Manage invoicing and administrative tasks
• Serve as a point of contact for clients visiting NSG's office in Helsinki Central
• Pack and deliver orders/packages for clients, and provide support for order deliveries when necessary.

Who Are You?

It is important for us that you are a doer that enjoys a mix of tasks. You carry out tasks with great organizing and planning skills independently. You are proactive and take your own initiative to drive and develop the work forward. Creativity and problem-solving are your nature: you aim to find solutions when a problem arises.

Qualifications and competencies that we would like to see:

• We would like you to have previous experience in sales or customer service
• You have the ability to work under pressure in an independent working environment
• You are a proactive, positive, and courageous person with excellent communication skills
• You have advanced IT-skills as well as competence or at least interest into the precious metals industry
• You have a valid driver license
• You communicate excellently in Finnish and English. Swedish language is seen as an advantage.

What You’ll Get:

We offer you a competitive salary and individual benefits based on your wishes. You will get an interesting, challenging and responsible position that supports your professional growth. In this role at NSG, personality weighs heavily – if you have the will and motivation, we can teach and support your career path. As the role is new in Finland, you have the chance to shape its responsibilities.

How to join the recruitment process:

Please submit your application and CV along with your salary request in English at Staffpoint’s website. We review applications and may start interviewing already during the application period. Should you have questions related to this position, please contact Recruitment Consultant Natasha Madlala by email natasha.madlala@staffpoint.fi or phone +358 44 420 4228.