Customer Success Manager

Join our a+ team! At Accountor, we are forerunners for the future. Together, we help and support thousands of companies to manage their business better and more efficiently. We do this by providing the best financial management software and services on the market.  

Development, curiosity, and growth give us purpose – we really have the ambition to be one step ahead and learn together. We know that new ideas require an open mind and the right setting, and that is why we focus on providing you with a supportive and flexible work environment to get things done.   

What your future looks like at Accountor 

This role presents a unique opportunity to pioneer a new way of driving customer success at Accountor – come lead the way for future CSMs in making our customers successful, powered by our strong portfolio of financial management solutions! 

As a Customer Success Manager, you will act as a strategic partner for customers throughout their journey with us, understanding their business needs and serving as their trusted advisor. You will collaborate with customers to develop success plans, define business objectives, and strategize ways to achieve them with our solutions. Building and maintaining strategic relationships with key stakeholders within customer organizations will be pivotal, as you advocate for customers internally and inspire colleagues to prioritize customer success.  

Utilizing data to develop actionable strategies and enhance customer experiences will be a key aspect of the role. Additionally, you will have the opportunity to contribute to upselling and cross-selling services and solutions to customers, in collaboration with sales representatives. You will be managing an initial customer portfolio that will grow over time. 

You will be working as part of the Professional Services & Consulting organization, cooperating daily with Consultants and Project Managers eager to support you with their vast knowledge of our customers, products and services. Most of your team is located at our headquarters in Espoo, Tampere and Turku, but we also have locations in Oulu, Jyväskylä, and Stockholm, and we work with a flexible hybrid model. 

Want to know more about this position? Call Mathias Engström (Head of Professional Services & Consulting) at 040 561 0012 either Friday 10th May between 3pm and 5 pm, or Wednesday 15th May between 10am and 11am. 

With these skills you are one step ahead 

• Excellent verbal and written skills both in Finnish and English (Swedish proficiency advantageous) 

• Minimum 3 years of experience as a Customer Success Manager or similar role, preferably in B2B SaaS 

• Strong communication and interpersonal skills, adept at engaging with customer stakeholders 

• Organizational, project management, and multitasking abilities 

• Prior involvement in customer experience improvement initiatives 

• Solid business acumen and analytical thinking capabilities 

• Experience in Financial Management, Enterprise Software, or B2B Networks is seen as a plus 

• Background in B2B sales or experience in collaborating with sales representatives is seen as an advantage 

So why should you choose to work with us? Well, let us tell you! 

• Our people are the best in the business. We have a truly international team of professionals who are passionate about what they do and always eager to learn and collaborate. We are proud to have around 15 nationalities under our roof and to have achieved a gender division of 50-50 in our workforce, a rare feat in the tech industry. With a team of 400 spread across Finland and a tight-knit group of 10 in Stockholm, we are an industry forerunner in Finland and hopefully soon is Sweden too!  

• We offer fantastic opportunities for professional growth and development. With our in-house trainings and a yearly personal budget for professional development, we want to make sure that you can develop yourself as an expert in your field. Our company offers great career paths within our different products, projects, countries, and clusters.   

• We have a comprehensive set of benefits that are designed to support your well-being and help you grow both personally and professionally. From a competitive bonus program (paid twice a year) to modern devices, we've got you covered. And with extensive occupational health services and a range of recreational benefits, we're committed to helping you maintain a healthy work-life balance.