Työkokemus

Customer Support Policy Supervisor

Turo- USA
12/2015 - 8/2016
"
•Designed and implemented policy system to mitigate risk, and encourage positive participation by Turo community members
•Acted as escalation point of contact and knowledge resource for policy issues to San Francisco and remote offices
•Drafted and implemented policy changes as part of a cross functional initiative to increase stock of cars on platform
•Provided coaching, training, and feedback to 3-4 person team
•Contributed to growth and training of Customer Support team from 7 to 25 people within local office
•Used judgement and knowledge of policies to educate Turo community

Member Services

Turo- USA
2/2015 - 12/2015
"
•Provided customer support via email and phone to Turo community, resolving an average of 400 inquiries on a weekly basis within service-level agreement
•Educated Turo community members on company policies and practices
•Ensured platform was being used for intended purposes: reviewed reported trust and safety, abuse, and other issues of misconduct
•Assisted in transition of rebrand of RelayRides to Turo

Product Safety Operations Agent

Twitter via Cognizant
9/2014 - 2/2015
"
•Ensured user safety by evaluating reports of abuse on Twitter
•Made judgment decisions and communicate with users based on trainings in policy areas of abuse, violent threats, self-harm, and impersonation
•Trained in additional policy areas based on excellent job performance

Programs Intern

One World Children's Fund
5/2013 - 8/2014
"
•Assisted International Program Manager manage and support One World’s 40 Partners via outreach, research, and communication
•Acted as point of contact for 40 global partners, handle inquiries, collect reports, and use data to identify and develop strategies to support One World’s Partners and Champions
•Collaborated with impact measurement team to identify approaches to quantify One World’s impact
•Supported multiple committees by attending meetings, drafting agendas, emails, and minutes
•Conducted research and collect information to create newsletters and reports
•Used Salesforce to input information regarding donors, contacts, and One World Partners

Programs Department Intern

World Affairs Council
9/2012 - 12/2012
"
•Conducted research to prepare moderators for World Affairs Council programs, varying from 3-5 per month
•Provided Council staff and members with administrative support at program events and in the office

Social Policy Intern

UNICEF
5/2011 - 7/2011
"
•Assisted in writing and editing UNICEF publication “The Survey of Barriers to Access Social Services” which provided explanations as to why qualified families were not receiving social services
•Created an electronic database of over 100 studies on child welfare in Georgia
•Completed research regarding child welfare and social policies in Georgia
•Provided administrative staff support as needed

Kielitaito

  • VenäjäErinomainen
  • EnglantiÄidinkieli

Osaamisalueet

Microsoft Officezendesk

Koulutus

Master of Public Policy

Pepperdine University
8/2010 - 4/2012
Yhteiskuntatieteellinen
Yliopisto
"
-Master of Public Policy
-Specialized in International Studies and State & Local Policy
-Pi Alpha Alpha, National Honor Society for Public Affairs
-Pepperdine Women in Public Policy

Bachelor of Arts

University of California, Irvine
9/2005 - 6/2009
Yhteiskuntatieteellinen
Yliopisto
"
-Bachelor of Arts in International Studies
-Minor in Russian Studies
-Dobro Slovo Honor Society, National Slavic Honor Society