Työkokemus

Deskside Support Technician

Manpower
7/2012 -
"
Working via Unisys at Microsoft Mobile OY's Espoo office. Ad-hoc work has included a project to securely ship classified business data overseas.
• Skilled and experienced team worker in a fast paced international environment.
• As a team member, I undertake the following tasks:
o Software installation and repair
o PC life-cycle care
o Hardware repairs
o Making service requests to external vendors
• Use of AD to check user and PC accounts.
• Ticket management systems were ITSM and Service-Now.
• Maintained a file server for the Finland OSS team.
o Debian container running on Proxmox host
o Backups taken automatically taken daily.
o Automatic virus scans.

On-Site Support Engineer

Barona Group Oy
8/2008 - 7/2015
"
Worked via Infocare Professional Services at Pfizer (2008 - 2009) and Nokia (2009 - 2012).
• PC Life-cycle management.
• Software installation and configuration, MS Office, Windows (XP, 7, 8), Mac, Linux.
• Network printers / drives installation and configuration.
• Peregrine ticket management system.
• Used Active Directory on a daily basis.

Classroom Teacher

Albatross Daycare
8/2005 - 7/2008
"
• Prepared lesson plans and class projects.
• Held parent teacher conferences.

Kielitaito

  • EnglantiÄidinkieli
  • SuomiHyvä

Osaamisalueet

Technical supportComputer repairsMicrosoft WindowsLinux OSXServersAsiakaspalveluOS installation