+358 46 884 7762
Eight years experienced in Sales & Customer Service Handling with strong communication skills. Areas of expertise include:
Time management and organizational skills.
Ability to work successfully in groups.
New product selling
Air Arabia - United Arab Emirates
6/2014 - 10/2015
Responsibilities : Ensuring the safety, security, wellbeing and general comfort of passengers, in accordance with the GCAA regulation and provisions of the Air Arabia Operations Manual and Air Arabia Human Resources policies and procedures.
• Identifies situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly.
• Instructs individual passengers on issues to ensure their safety and comfort, bringing difficulties to the attention of Senior Cabin Crew.
• Assists in ensuring orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
• Attend all mandatory safety and emergency procedure training and to achieve the required pass mark.
• Be able to carry out all in flight emergencies
Airport service agent/Costumer service agent
Emirates Group Dnata - United Arab Emirates
6/2013 - 6/2014
Responsibilities : Providing excellent quality services for the Airlines that Dnata is working for and Code share passengers in respect to check-in, boarding, special services and baggage services as per company commercial and safety standards and procedures. Software known : Altea, Macs, Saber, Saber sonic
Qatar airways dedicated team DXB Aiport
Mystery client and Qualitative marketing research
Checkstone Germany - Romania
4/2012 - 6/2013
Responsibilities: Evaluating the personnel of many companies and measure them in terms of quality of the services provided.
Checking many companies to evaluate the quality experience as a client, that the store offers.
AEPADO (European Association for Defense of human rights) - Romania
3/2012 - 4/2012
Translator for the files, projects and site (English to Romanian , Romanian to English) http://www.aepado.ro
Assistant and Human Resource Inspector
Tan Construct Confort S.R.L - Romania
1/2011 - 2/2012
Responsibilities: Assisting and helping my manager.
Making required reports,
Keeping a good relationship with company partners on behalf of my managers.
Keeping the agenda of my boss.
Sales Agent/Real Estate Consultant
Astra Asigurari S.A, Exclusive Property Real Estate S.R.L - Romania
10/2008 - 11/2010
Responsibilities: Selling insurances. Searching for new clients.
Maintain a good relationship with old clients.
Selling new products and offers
Dimitrie Cantemir University - Romania
10/2010 - 7/2012
MANAGEMENT – MARKETING AND BUSINEESS NEGOTIATION
Costin Nenitescu - Romania
9/2003 - 6/2007
Humanistinen ja luonnontieteellinen
Ammattikoulu tai opisto
Certificate of Airport Ground Handling by Emirates Aviation College
Check in and Boarding Experience, System knowledge - Macs, Saber, Saber sonic, Altea, Customer service