Deputy Chief Executive Officer

AGD IT Solution Sdn Bhd
5/2012 - 1/2015
 To be responsible to the Chief Executive, President and Council and Executive Committee for the effective and efficient delivery of all operational, membership services, some programme management and a range of corporate support functions, with particular emphasis on performance management, financial, legal and contractual requirements.
 To manage the following director-level posts and provide support and advice in relation to delivery of the respective portfolios:
• Head of Operations & Membership
• Head of Finance
• Head of Policy
• Head of Technical
• Head of Marketing
• Head of sales
• Research and Development

 To effectively engage across all corporate and service delivery functions to ensure there are robust processes in place to agree and meet financial and activity targets for the current year and outline for future years.
 To lead on operational and contractual efficiencies and service improvement work programmes, thereby raising standards of practice, productivity and value for money.
 To oversee the development of effective information analysis to support strategic decision making.
 To lead on the Business Planning function.
 To lead on transformational change across boundaries to enable the effective delivery of strategy, through the delivery of specific programmes.
 To be an effective Executive Committee member taking collective responsibility for the corporate governance of the organization.
 To ensure the maximizes the opportunities of partnership work across the whole community, commissioning bodies and with national partners.

Flight Data Analysis Program Manager and Manager of Reliability & Quality Assurance

United Airways (BD.) Ltd.
5/2011 - 4/2012
 Oversees the daily work flow processes for the FOQA program
 Monitors data integrity, assessment of variance events and trends, corrective actions and feedback, and record retention
 Develops and maintains historical records of all changes and modifications made to the FOQA profiles/events.
 Develop new data analyses products and methodologies for data mining
 Coordinates with Engineering and Maintenance departments regarding the status, installation, operation, and repair of aircraft recording equipment needed to support the FOQA program
 Manage all stakeholder requests for special FOQA reports and information
 Create flight animations for use in Flight Operations and Training departments, to include recreation of actual incidents/accidents.
 Participates in FOQA Monitoring Team and Steering Committee meetings
 Represents US Airways at industry FOQA related meetings
 Perform other duties and functions as directed by the Sr. Manager Flight Safety Assurance & Compliance

 Direct and coordinate a life cycle quality program for assigned flight systems and QAR components.
 Advise the CO and Director of Flight safety, Director of Engineering on all matters pertaining to quality.
 Participate in the formulation of command policy as a member of the Command Executive Policy Board and provides input to COMFRC regarding policy decisions affecting quality at all FRCs.
 Investigate and report resolution of quality problems originating from fleet activities.
 Be the focal point for technological advances and continual improvement in quality.
 Appraise and evaluate the effectiveness of quality efforts in the FRC field activities, and venders/suppliers of materials and services.
 Provide technical guidance and services regarding quality matters to other departments within the command and fleet activities through a formalized, on-site visitation program, and field team membership.
 Evaluate and determine the capability of systems and processes to consistently produce quality products and services by applying statistical process control techniques to monitor processing and assembly procedures of aircraft, engines, and components.

 Manage a comprehensive audit program that encompasses all programs and processes across the CAAB & ICAO per this instruction.
 Ensure ICAO compliance.
 Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
 Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
 Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
 Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
 Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
 Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
 Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
 Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
 Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Information Technology Manager

J.S. Asia Network Sdn Bhd
8/2007 - 7/2010
 Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
 Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
 Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
 Directs technological research by studying organization goals, strategies, practices, and user projects.
 Completes projects by coordinating resources and timetables with user departments and data center.
 Verifies application results by conducting system audits of technologies implemented.
 Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
 Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
 Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
 Maintains quality service by establishing and enforcing organization standards.
 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.

Technical Officer

Technics Computers (Pvt.) Ltd.
12/2004 - 10/2006
 Implements and maintains methods and procedures in accordance with approved goals and objectives; assigns tasks; plans, schedules and coordinates work flow.
 Ensures compliance with standards for quantity and quality of work including safety by reviewing work for adherence to those operational standards.
 Evaluates performance by reviewing and discussing work performance on an ongoing basis; conducts formal performance appraisals by applying performance measures in a written evaluation; discussing performance expectations and providing feedback on past performance.
 Participates in human resources activities such as recruitment and selection, plans and schedules training and development to meet operational and personal goals.
 Installing and configuring computer hardware operating systems and applications;
 Monitoring and maintaining computer systems and networks;
 Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
 Replacing parts as required;
 Providing support, including procedural documentation and relevant reports;
 Following diagrams and written instructions to repair a fault or set up a system;
 Supporting the roll-out of new applications;
 Setting up new users' accounts and profiles and dealing with password issues;
 Responding within agreed time limits to call-outs;
 Working continuously on a task until completion (or referral to third parties, if appropriate);
 Prioritising and managing many open cases at one time;
 Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
 Testing and evaluating new technology;
 Conducting electrical safety checks on computer equipment.


Liiketoiminnan kehitysLiiketalousBusiness Process ManagementBusiness planningIT Management


3 Years Diploma in Aircraft Maintenance Technology

Kolej Tafe Seremban, Malaysia
7/2007 - 8/2010
Successfully Graduated.

B.Sc (Hon's) in Computer Information Systems

Daffodil International University, Bangladesh
1/2003 - 9/2006
Muu koulutusala
Successfully Graduated.


Microsoft Office User Specialist (MOUS)
Certification course done at New Horizons CLC, Dhaka.
CompTIA A+ (Hardware)
Certification course done at New Horizons CLC, Dhaka.
Microsoft Certified System Engineer (MCSE)
Certification course done at New Horizons CLC, Dhaka.
Cisco Certified Network Associate (CCNA)
Certification course done at New Horizons CLC, Dhaka.
Cisco Certified Network Professional (CCNP)
Certification course done at New Horizons CLC, Dhaka.