Customer Service Professional

2/2015 - 5/2015
Sitel is a global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. Using extensive global experience, the company helps the clients to meet the customer demands for proactive support, social engagement and mobile customer care.

> Handling Finnish customer service in Kingston contact center. Main task to support customers via phone and email related to television troubleshooting

Sales Coordinator

EF Education Oy
1/2014 - 1/2015
EF provides life-changing education for global citizens. Language studies run in private owned schools in over 40 different destinations. For over 50 years, mission has been to give confidence and freedom to people of all ages, nationalities and backgrounds. EF combines language training with cultural exchange, academic achievement and educational travel to deliver courses and programs that transform dreams into international opportunities.

> Part of a sales and marketing team based in Helsinki, Finland. Responsibilities increasing sales levels included cold-calling and answering phone and email enquiries from potential customers

> Email marketing including each month’s special offers and price discounts. Street actions and fairs to increase EF awareness, usually in co-operation with EF Ambassadors (former EF students). For online marketing facilitating monthly conference calls

> Daily communication with language schools around the world. Clarifying student documentations, flights schedules, accommodations and under age student documentations

> Personal focus on the EF Ambassador programme. Managed point collecting system and reward sending. Held national meetings throughout the year. Helped ambassadors to brainstorm ideas for marketing events (street actions and fair stands)

> Renewing the pre-departure process. Translating from English to Finnish new brochures templates, leaflets and sales letters

I received a special personal award for exceeding sales target.


Sol oy
8/2013 - 4/2014
SOL is a capable, innovative and international service industry family business in Finland. Company produces diverse cleaning, premises and property maintenance and security services. The company is also providing staff for receptions, help desks, school assistance and for private families.

> Held lessons for the children of private family up to three or four times per week. Subjects taught included mathematics and English. Main goals were to improve results and help prepare children for final exams

> After school daycare teacher for preliminary school students. Organized schedule for the day (e.g. reading and writing games and painting) and helped with home work


Tourism and hospitality, Travel Agent

8/2012 - 5/2014
Muu koulutusala
Ammattikoulu tai opisto


Salo's vocational school
8/2008 - 5/2011
Terveys- ja sosiaaliala
Ammattikoulu tai opisto


Linkedin profile
My profile in Linkedin