David Kennedy Recruitment on behalf of our client, is seeking to onboard a Finnish speaking VIP Account Manager to join their teams in either Sofia or Limassol.

Position: VIP Account Manager
Location: Sofia, Bulgaria or Limassol, Cyprus
Work model: On-site
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
Conduct thorough searches to identify and resolve customer issues effectively
Demonstrate patience and strong negotiation skills when interacting with customers
Analyse customer behaviour and maintain personalised relationships with VIP clients
Have a solid understanding of relevant products and services offered
Monitor customer performance and behaviour to assess eligibility for bonus credits
Ensure adherence to product compliance and relevant regulatory requirements

REQUIREMENTS:
Native or fluent in Finnish (C1 level), and English, with strong proficiency in both written and spoken communication
Ability to multitask and manage time effectively
Strong productivity and adaptability in a dynamic environment
1 to 2 years of experience in the gaming industry
At least 1 year of experience in portfolio management

OFFER:
Competitive salary and generous bonus scheme
Opportunities for career and education development
An international working environment
24 working days of paid holiday per year

Department: Customer Support
Locations: Limassol, Sofia