We are looking for a Global Manager, based in Rovaniemi, to oversee and coordinate operations across multiple offices (Rovaniemi, Levi and Tromsø), ensuring consistency, efficiency, and alignment with our strategic goals.

Responsibilities:

1. Strategic Planning and Execution:
   - Develop and implement strategies to achieve the company's global objectives.
   - Ensure alignment of local office operations with the company's overall goals and vision.

2. Operational Oversight:
   - Monitor and manage day-to-day operations in all locations.
   - Ensure compliance with company policies and standards across all offices.
   - Address operational issues and implement solutions to improve efficiency.

3. Human Resources Management:
   - Oversee recruitment, and development of staff across all locations.
   - Ensure consistent HR practices and compliance with labor laws in each region.
   - Foster a positive work culture and enhance employee engagement.

4. Performance Monitoring:
   - Monitor performance metrics and provide regular reports to senior management.
   - Implement performance improvement plans as needed.

5. Cross-functional Coordination:
   - Coordinate with different departments to ensure cohesive operations.
   - Facilitate communication and collaboration between offices.

6. Customer Relationship Management:
   - Ensure highest standards of customer service and satisfaction across all locations.
   - Address escalated customer issues and implement strategies for customer retention.

7. Business Development:
   - Identify and pursue new business opportunities in different regions.
   - Develop partnerships and collaborations to expand the company's market presence.

8. Reporting and Analysis:
    - Prepare and present reports on operational performance and strategic initiatives.
    - Analyze market trends and competitor activities to inform decision-making.

9. Technology and Innovation:
    - Implement and oversee the use of technology to enhance operational efficiency.
    - Encourage innovation and continuous improvement across all locations.

The qualities we look for in a person:

- Exceptional organizational and leadership skills
- Ability to work independently and as part of a team
- High level of adaptability, attention to detail and problem-solving skills
- Knowledge of office management procedures and best practices
- Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety
- Be able to ensure the smooth running of the offices and help to improve company procedures and day-to-day operation
- Be able to accurately handle administrative duties
- Excellent written and verbal communication skills
- Excellent time management skills and ability to multitask and prioritize work

We are only considering applications with the following requirements:

- Proven experience in managing multiple locations or a similar role (with references)
- Driving license permit (B) valid in Finland
- Existing permit to work in the Schengen Area
- Strong English language skills

Salary is based on experience and exceeds the tourism industry market average. This full-time position begins in September 2024. If you are a dynamic and motivated individual with a passion for excellence, we would love to hear from you.

We offer small-group and private tours, dedicated to providing the highest level of quality and authenticity from the point of sale to aftercare. Each of our tours is either private or limited to a maximum of 8 participants. We continuously refine our tours to ensure they are enjoyable for our team members and provide the best possible experience for our guests. Our commitment to delivering unforgettable experiences is deeply rooted in our history, as one of the owners proudly represents the 20th generation of their family in Lapland, Finland, with ancestry dating back to the 1600s.

Applications and information:
Administration Team, hr@arcticgm.com