Junior Customer Support Engineer

We are looking for flexible, energetic, and self-motivated Junior Customer Support Engineer to join our Customer Support Team. In this role you will be main point of contact for any technical issues during shop visits in collaboration with Customer Support Account Manager.

Main responsibilities:

Communicate & advise customers on technical matters during & after engine shop visits
Prepare and analyze engine workscopes for engine bids and current customers
Lead Table Inspections together with Customer Support Account Manager
Internal liaison between customer support and engineering/planning/inspection/production
Prepare training & presentations for commercial team
Supporting technical evaluation for proposals including:
oEvaluate Service Bulletin's (SB's) and Airworthiness Directives (AD's)
oEvaluation of Configuration, borescope details, last shop visit data

Requirements:

Minimum 2 years' experience as Jet Engine Power Plant Engineer
Solid knowledge of Engine MRO business and CF6/CFM56 engines
B.Sc. or M. SC. in Mechanical or Aerospace/Aeronautical engineering or equivalent qualification
Technical expert with a commercial and customer focused mindset
Ability to read, understand and interpret OEM Manuals
Previous knowledge of IFS or similar ERP system
Strong knowledge and use of Excel and MS Office
Ability to perform well under pressure
Strong risk analysis & decision making ability
Fluent communication skills in English
Flexibility in working hours
Excellent team working and organizing skills
Ability to present complex information to a variety of audiences
Ability to travel for occasional customer visits & tradeshows

Please submit your application via email: asivokoz@gatelesis.com by 7.5.2024.
For more information, please contact HE Specialist Alena Sivokoz by email asivokoz@gatelesis.com

GA Telesis Engine Services (GATES) is a full-service engine overhaul and repair station located at the Helsinki International Airport in Vantaa. GATES provides comprehensive commercial engine services including repair and overhaul services for General Electric and CFM International engines. GATES has been approved by more aviation authorities than any other company in Finland.
The facility operates out of a 16 000 m2 building that houses an integrated test cell and back shop capabilities. GATES started in 2013 and currently has over 260 employees.
GA Telesis Engine Services (GATES) is a subsidiary of GA Telesis. Headquartered in Fort Lauderdale, Florida, GA Telesis is one of the world's largest commercial aerospace firms with over $1.0 billion in assets under management. GA Telesis operates sales, leasing, distribution, and maintenance facilities in the United States, Canada, United Kingdom, Finland, Turkey and China and offers the highest quality aircraft, engines, components, maintenance and solution-based services.