Service Manager, Global Data Center Services
We are looking for a Service Manager - Global Data Centers Services to our ICT Infrastructure, Collaboration and Security Management team. Our team is responsible for delivering and developing ICT services to internal business users globally and participating in development of various digital solutions provided to customers. You will report to the Manager of ICT Infrastructure and work at Outotec’s Head Office in Espoo, Finland.
As Service Manager, Global Data Center Services, you will:
- Be responsible for Outotec Data Center / Hosting -service ownership and lifecycle management based on agreed service levels.
- Design, deploy and manage system landscape in co-operation with other services.
- Manage development, deployment, performance, availability and the support of the service.
- Be responsible for incident, problem and change management of the service.
- Ensure operational vendor management according to agreed service level agreements.
- Participate and/or lead various ICT Infrastructure development and deployment projects.
To succeed, you will need:
- Bachelor's or Master's degree in IT
- A wide understanding and deep knowledge of complex global ICT environments
- Technical background including hands-on experience from various Data Center technologies: Virtualization platforms (VmWare, HyperV), Public Cloud platforms, storage and backup technologies, Windows Server, Active Directory, MS SQL etc.
- Experience in IT Service Management
- Project leader skills
- Resourcing, competence development and performance management skills
- Experience in working with international vendors and teams
- Strong problem solving skills and analytical thinking
- Team player attitude and ability work under pressure in a hectic, multicultural global environment
- Good communication skills (fluent English, both written and spoken)
Interested in the position and joining Outotec? Please fill in an online application latest on January 31. Unfortunately we are not able to accept applications sent by e-mail.
Location: Finland / Espoo
Organization: Operational Excellence
Employment type: Permanent, Full time
For more information
Senior Manager – ICT Infrastructure, Collaboration & Security Management
Phone: +358 50 433 7900
Opening date: 2019-01-10
Closing date: 2019-01-31