(Poistunut julkaisusta)

Technology Support Expert, Advanced Process Controls
Outotec (Finland) Oy

Alkuperäinen julkaisupäivä 17.4.2019

We are looking for a Technology Support Expert, Automation.This position requires very deep cooperation & collaboration with BL, Automation & Digital Solutions, therefore the location for this position is based in Espoo, Finland.

As Technology Support Expert, Advanced Process Controls, you will:

  • Provide high technical expertise in the area of installation & commissioning, operation, maintenance, trouble-shooting and process knowledge for own technology
  • Manage and execute agreed Installation and Commissioning site activities (when applicable)
  • Be managing and executing agreed on-site support operations for agreed customers
  • Provide customer feedback for Product Management (technical and commercial), Product Line, Project Implementation and other stake holders
  • Provide expertise support in site operations and technology related incidents and inquiries or problems – coordination & investigation of large scale incidents (tier 2 support)
  • Give expertise support for problem management, technical sales support, R&D and product development.
  • Manage and deliver internal technical training content, training plans and execution in co-operation with learning point, Product Lines and MA services
  • Adhere to Quality, Environment, Health and Safety according to Outotec guidelines
  • Participate in technical claim handling (when applicable)
  • Act as a link between with Business Line and Market areas
  • Drive technical support workflow/ticketing system implementation and utilization together with other Technology Support Engineers, Product Lines and with Market Areas
  • Ensure that Technical Knowledge Management (service related work instructions, resolution database, fault statistics, technical community) is developed in own technology area
  • Provide input to Technical Documentation, such as manuals, service workbooks and eCatalogues
  • Use own initiative to be compliant in HSE matters related to the job and Outotec policies
  • Report in accordance to the agreed reporting guidelines

To succeed, you will need:

  • Degree in Metallurgical/Chemical Engineering with minimum 5 years of process control & automation experience (preferably on intelligent instruments, analyzers, multi-variable control systems)
  • Proficient in computer skills with a passion for programming/coding in C++/C#
  • Experience in technical support, onsite field services or plant operations
  • Lifecycle sales and customer understanding
  • Project management, project and process understanding
  • Excellent co-operation skills with internal and external customers
  • Technical report writing ability and presentation skills
  • Good communication skills in English
  • To travel and work at various customer sites together with Market Area representatives

Location: Finland / Espoo
Organization: Services
Employment type: Permanent, Full time

For more information:

Roshan Kadanthode    
Director, Technical & Onsite Support, Flotation & Automation     
E-mail: roshan.kadanthode@outotec.com    
Phone: +358403594781

Opening date: 2019-04-16    
Closing date: 2019-04-28

Please fill in an on-line application on www.outotec.com/openjobs. Unfortunately we are not able to accept applications by email. Apply now!