We're looking for a Technical Writer to join our growing Knowledge Base team. This is a full-time and permanent position based in Helsinki or Berlin, with a possibility for hybrid or remote work.
If you have a passion for clear communication, and you get excited about a chance to really roll up your sleeves in organizing and reworking content to best serve your readers, you're the person we're looking for!
You're able to analyze complex information and transform it into clear, concise, and well-structured documentation. You're comfortable with taking ownership of planning your work and coordinating efforts with stakeholders to create high-quality and timely content. You adjust easily when plans change and targets move. Your communication is friendly and proactive, whether it's with stakeholders or with your own team. You're interested in digging into users' needs and the challenges they face, and working together with support and product development to help ensure that users find the help they need and the issues don't resurface.
We're proud of our Knowledge Base that features over 600 articles related to online marketing and the Smartly.io platform. It has grown as a joint effort around the common accumulated expertise around social media advertisement at Smartly.io. Now our team needs more hands on deck to speed our path towards world-class quality in the Knowledge Base and to ensure it meets our customers' high expectations.