Technical Support Specialist
Discovery Networks Finland Oy

Alkuperäinen julkaisupäivä 9.1.2019

We are looking for a service-minded Technical Support Specialist with great people skills to work at our Helsinki Office for a six-months’ fixed-term position. You will be part of an agile and flexible Nordic support team and report to the team lead in Stockholm. We offer you a great place to work with awesome colleagues. You will be a highly appreciated addition to our Discovery family.

Key responsibilities and day-to-day tasks:

  • Act as professional 1st line and 2nd line support for software and hardware including smartphones, conference room equipment, IPTV and printers.
  • Prepare and deploy IT hardware: laptops, desktops and smartphones.
  • Implementation and rollouts of new software and solutions occasionally.
  • Liaise with 3rd party suppliers and software vendors when needed.
  • Be part of the Nordic IT team, which involves working over-the-borders and traveling occasionally.

Requirements:

  • Working in an IT support role for 1-3 years or having similar college degree in Information Technology.
  • Knowledge in Active Directory, Office 365, SCCM, VPN, cloud solutions and basic network/server/infrastructure awareness.
  • Solid experience in troubleshooting Windows 10 and Mac OS X.
  • Solid end-user communication skills over the shoulder, over the phone, e-mail or in chat.
  • Big interest in the latest in tech and end-user solutions.
  • Being able to work over-hours if circumstances require it or business is affected negatively.
  • Experience working in Service Now or other ticketing systems is a plus.

Your mindset:

  • You’re a kind-hearted and dedicated team player that never hesitate to reach out with a helping hand while having a friendly approach.
  • A self-imposed problem solver with creative pro-active attitude. You feel committed to complete any task in the best way possible and tough tasks give you an extra spark.
  • Flexible attitude towards working in occasional hectic working environment.
  • You’re a great listener and a people person with good English and Finnish language skills.

For further queries, please contact Per Häljestam, Nordic IT Team Lead, at  per_haljestam@discovery.com. Please kindly send your application and CV in English with salary expectations to heidi_nurminen@discovery.com latest on Monday, 28 January 2019.

Lisätiedot

  • Ilmoitusnumero: 1218072
  • Työsuhde: Määräaikainen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Sähköposti: Lähetä sähköpostia
  • Sijainti: Helsinki