(Poistunut julkaisusta)

Technical Support Specialist
Thermo Fisher Scientific Oy

Alkuperäinen julkaisupäivä 6.7.2018

Technical Support Specialist

To our Clinical Diagnostic System CDS business in Vantaa, Finland. The Clinical Diagnostics Systems is focused on high-end IVD instrumentation and related clinical and specialty chemistry solutions. We also provide fully automated bench-top analyzers and applications for food and water laboratories. Our high throughput modular laboratory automation systems are used both in smaller laboratories as well as in high-volume core laboratories.

Our mission is to be the leading provider of high value, innovative diagnostic solutions to select IVD market segments and a partner of choice for major OEM customers.


  • Provide 2nd /3rd level technical service support for customers (mainly international OEM Partners and distributors) related to our laboratory automation platforms.
  • Track, investigate and close technical complaints by collecting information and working together with appropriate sources. Participate in, and contribute to the CAPA process.
  • Deliver service training in English and actively participate in creating and delivering training material.
  • Provide on-site support for international installations in the form of troubleshooting and service when required.
  • Participate and contribute to other processes (e.g. product development and product launch) to initiate product improvements/corrective actions as necessary to ensure customer expectations are met and exceeded.
  • Assist in the development and implementation of plans to improve technical services and capabilities to further improve customer satisfaction.
  • Work closely with the product management, R&D and QARA team to develop the service and support processes.
  • Provide 1st level service visits when required.

Required Experience and Qualifications:

  • Bachelor’s degree, or similar, in a technical area
  • A minimum of 1-3 years’ work experience in a related field
  • Strong working knowledge of Windows based software, networking and PC hardware
  • Willingness to travel: app. 10 – 30% depending on the support need in the field. Mainly international travel when required but not limited to.
  • Good communication and negotiations skills and the ability to interface with customers in a positive, professional manner
  • Demonstrated verbal, written and presentation skills
  • Ability to work independently, and as part of a group, to accomplish individual and team objectives
  • Ability to prioritize multiple high priority activities, taking own initiative and applying strong process orientation capabilities
  • Ability to troubleshoot mechanical and SW problems analytically and systematically with a firm commitment to quality and customer satisfaction.
  • Fluent communication skills in spoken and written Finnish and English.

We additionally value:

  • Experience and knowledge of embedded and /or PLC software programming
  • Systematic and process oriented way of working
  • Clinical laboratory experience is a plus
  • Experience in supporting international customers
  • Knowledge of laboratory automation systems is a plus

We look forward to receiving your application, including a cover letter, CV and salary request in English. Please apply via https://jobs.thermofisher.com/ Reference: 72239BR. Please apply by Sunday 12th of August.

If you have questions about Thermo Fisher Scientific and/or the position - please contact Should you have any questions, please contact Senior Product Marketing and Technical Support Manager Janne Järvinen, tel. +358 40 833 5756 on Monday the 6th of August between 3pm and 4pm.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.