LeadDesk is a fast growing and internationalizing software company, operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics.
They have offices in seven different countries (Finland, Norway, Sweden, Denmark, Germany, the Netherlands, and Spain) and over 10 different nationalities working at our Helsinki headquarters only. They already have 10 000 happy agents using their software in 34 different countries.
“Our passion is to offer the best cloud contact center software solution to our customers. We want you to join our international sales team and help us revolutionize our customers’ business!"
Our customer LeadDesk is looking for Finnish, French, Norwegian and Danish speaking Technical Support Specialists to work at their growing international team. Our office is located at Las Lagunas de Mijas, Málaga. Fuengirola city centre is only 1.5km from the office.
In this role you will be responsible for independent troubleshooting and answering technical questions about product functionality and network connectivity. You will get full training, but you should show interest in technology and capability to grow into the role. Although you will be working directly under the management of LeadDesk Technical Support team leads, the contract will be done with StaffPoint S.L.U.
During and after the training you will start to work with customer cases with high learning curve with full support from the rest of team and team leads all the time.
We expect from you
Fluent Finnish and English (in Finnish speaking roles, other languages a plus)
Fluent French and English (in French speaking roles, other languages a plus)
Fluent Norwegian and English (in Norwegian speaking roles, other languages a plus)
Fluent Danish and English (in Danish speaking roles, other languages a plus)
Ability to work independently and taking responsibility of the case in hand
Prior help- or service desk experience or another customer facing role preferably from B2B
Ability to troubleshoot without script
Strong IT skills
We offer you
Position within a rapidly growing SaaS-company
Great work atmosphere
Understanding of hardware and network connectivity
Other language skills such as Scandinavian languages
Apply as soon as you can since we start interviewing during the process and these positions will be filled as soon as we find the right candidates. If you have further questions at this point, you can ask email@example.com for more information.
Tiina Moberg COO firstname.lastname@example.org
Mitä Sinä odotat työelämältä? Että löydät jotakin, eikö totta. Löydät tekemistä. Tulonlähteen. Merkityksen. Suunnan. Parhaat puolesi. Ratkaisun. Yhteisön. Osaat! Kasvat! Menestyt!
StaffPoint-konserni on täyden palvelun HR-talo ja vastuullinen työnantaja; yksi Suomen suurimmista. Rekrytoimme, valmennamme ja koulutamme työntekijöitä uusille urille. Työnantajille tarjoamme työn tuottavuutta parantavia HR-ratkaisuja ja -työkaluja. Olemme hyviä tekemään työelämän löytöjä. Näemme, millaisella osaamisella työntekijä onnistuu ja millaisilla henkilöstöratkaisuilla yritys menestyy.
Henkilöstöä MEillä on lähes 12 000, joista noin 350 työskentelee toimihenkilöinä HR-asiantuntijatehtävissä, valmentajina ja kouluttajina. Vuosittain tarjoamme työmahdollisuuksia kymmenille tuhansille. Lue meistä lisää täältä: www.staffpoint.fi
You're looking for something, right? Something to do. A source of income. Your purpose. Direction. The best in you. A solution. A community. You want to be capable! To grow! To succeed!
As a large recruitment agency, the StaffPoint Group designs working life. We recruit, staff and coach people towards the new career paths. We are quick to see which competencies help employees succeed and which HR solutions help companies prosper. We design the best possible working life - together with you!
We have staffed nearly 12 000 employees working in different branches. Our 350 HR professionals - recruiters, employee relations specialists and HR solutions salesperson - help creating work opportunities for thousands every year. Read more at www.staffpoint.eu