Oura Health Ltd. is a Finnish health technology company founded in 2013. Oura is the worlds first wellness ring and app that shows how your body responds to your lifestyle by analyzing your sleep, activity levels, daily rhythms, and the physiological responses in your body. Personalized for you, Oura guides you towards better sleep, recovery, and readiness to perform. Oura has users in over 100 countries, and several top universities, research organizations, sleep clinics, and companies are utilizing the data and insights Oura provides. Oura Health Ltd.s HQ is in Oulu, Finland. Other locations include Helsinki, Beringe in the Netherlands and San Francisco in US.
Oura Health is looking for
TECHNICAL CUSTOMER SUPPORT SPECIALIST
to strengthen their global Technical Support Team in Oulu. The job is full time and estimated duration is until the end of 10/2021.
As a Technical Customer Support Specialist, you will be working in the front line by delivering fast, respectful, and personal support to their customer. You will be based out of their Oulu office.
What you will do:
Work and collaborate with a talented team of professionals across different geographies to create an exceptional, unique, and positive customer experience. You will foster this by communicating directly with customers to resolve day-to-day inquiries and issues through email and live chat.
Build trust through every customer interaction: Creating personalized, empathetic, and meaningful experiences.
Work with a passionate, fun, and supportive group of Oura advocates who are invested in the success of our customers and our team.
We would love to have you on our team if you have:
Excellent written and spoken Finnish and English
2+ years of customer service experience preferred, ideally in a fast-paced start-up environment and/or in technical support
Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
Exceptional attention to detail, outstanding time management, communication, and organization skills
Ability to remain calm and effective under pressure
We appreciate it if you have:
Technical degree preferred but not required
Experience in troubleshooting iOS and/or Android-based platforms
Are already familiar with Zendesk, Slack, Confluence, Guru, or similar tools
We offer You a possibility to work in the rapidly growing well-tech company, where your colleagues care about You and Your well-being.
Sound like something you would be interested in?
If You want to be part of a success story, please send Your CV and application via our website www.adecco.fi 2.5.2021 at the latest. The recruiting process is executed in collaboration with Adecco Finland. Should You have any questions, please contact Sanna Räisänen, firstname.lastname@example.org, p. +358 40 649 3121. Good luck!