Technical Customer Support Advisor
Apix Messaging OyTietoa tehtävästä
Join our a+ team! At Accountor, we are forerunners for the future. Together, we help and support thousands of companies to manage their business better and more efficiently. We do this by providing the best financial management software and services on the market.
Development, curiosity, and growth give us purpose – we really have the ambition to be one step ahead and learn together. We know that new ideas require an open mind and the right setting, and that is why we focus on providing you with a supportive and flexible work environment to get things done.
What your future looks like at Accountor
In your role as a Technical Customer Support Advisor, you get to help our customers succeed with the solutions we provide. You provide guidance, advice, and solutions over the phone, email, and chat. Your day will involve responding to questions related to e-invoicing, e-payroll, and EDI messages. You will be using SQL queries and have the opportunity to learn more about the world of e-invoicing.
Customer service doesn't always come with ready-made instructions for every situation. Therefore, we expect you to be a persistent and curious person who wants to find the right solution for each customer. You want to create excellent customer encounters, and you have an enthusiastic and open attitude. We assist our customers in the Finnish language, and our corporate language is English.
You will enjoy working with us if you want to work in a solution-oriented manner and take independent responsibility for your work. In Elina’s team, we have a great atmosphere and help each other out, even though we work with a flexible hybrid model. With 12 people in the team, collaboration is key. For the team, the most interesting aspect of the job is solving technical issues and getting into the nitty-gritty of technology. This would be the perfect starting point for someone truly interested in the IT field!
Your team consists of experts on our solutions who will support you in succeeding in this role. The team of eleven is located at our headquarters in Espoo but we also have locations in Tampere, Turku, Oulu, Jyväskylä, and Stockholm. The onboarding will happen at our Espoo office, and also some tasks and common events require working on-site in Espoo from time to time.
So why should you choose to work with us? Well, let us tell you!
Our people are the best in the business. We have a truly international team of professionals who are passionate about what they do and always eager to learn and collaborate. We are proud to have around 15 nationalities under our roof and to have achieved a gender division of 50-50 in our workforce, a rare feat in the tech industry. With a team of 400 spread across Finland and a tight-knit group of 10 in Stockholm, we are an industry forerunner in Finland and hopefully soon is Sweden too!
We offer fantastic opportunities for professional growth and development. With our in-house trainings and a yearly personal budget for professional development, we want to make sure that you can develop yourself as an expert in your field. Our company offers great career paths within our different products, projects, countries, and clusters.
We have a comprehensive set of benefits that are designed to support your well-being and help you grow both personally and professionally. With our extensive occupational health services and a range of recreational benefits, we're committed to helping you maintain a healthy work-life balance.
Apply between 30 July 2024 and 12 August 2024 23:59 (Europe/Helsinki)
What we need from you
You have technical expertise through studies/work experience/hobbies
You would like to help our customers over the phone
You have previous experience in customer service or in technical roles
You are familiar with SQL and database queries
Fluent Finnish language skills
Fluent English language skills
Sales-oriented mindset
Proactive and autonomous way of working
What we would also like from you
Knowledge of message queue handling and basic Linux-commands or experience with command prompt
Tietoa työnantajasta
Accountor Software is a leading cloud-based financial management and HR SaaS software company supported by its tech-enabled services business. Our mission is to help our customers use the possibilities of modern technology and digitalization in their everyday work. For more information on our product portfolio, please visit our websites: Procountor, Ecom, Isolta, Apix, eTasku.
Tutustu työnantajan yrityssivuun osoitteessa https://tyopaikat.oikotie.fi/yritys/accountor-finago/0836922-4