Tech Support Team lead - ePassi
ePassi Payments Oy
Are you fluent in code? Are you interested in how to improve yourself and others? Then we are sure you would be a great fit for us. Epassi payments Ltd is growing, and we are looking for a Tech Support Team lead to Helsinki area, Finland.
Epassi Payments Ltd has established a strong base as the go-to multi-wallet mobile payment solution for more than 1,5 million customers across Nordics. To keep our great team growing and succeeding, we are now looking for a Tech Support Lead.
You will be responsible for developing a high performing Tech Support team and development and support of Epassi product platform. We value strong leadership capabilities and basic coding skills. Our office is in Espoo, it is possible to work remotely. You may be required to drop by a couple of times a month.
- leading and providing support to the 2nd / 3rd line Tech Support Team
- assisting the team members with day-to-day operational details including technical mentoring and expertise
- providing feedback and guidance to team members conducting regular one on one to support team members in their career development and personal growth
- ownership and improvement of the Tech Support processes along with team members
- supporting the team with prioritization of the work and coordination till successful problem resolution
- hands-on involvement in bug fixing and other operations and making small modifications to the code
- working closely with other teams to drive down the number of issues
You would be a great fit if you have:
- at least 3 years of experience as Tech Support Specialist / Developer or Tech Support Lead
- basic coding skills - ideally you can make simple modifications to the code yourself
- team leading experience/skills
- understanding in customer service, issue resolution, tech support and development best practices
- experience in data analysis and dashboards to create KPI reporting's
- understanding of the system architecture
- problem solving and analytic thinking
- working proficiency in English, Finnish language is a plus
Why to join Epassi:
- We dare to care. We are striving to lead and be at the forefront of financial technology and mobile payments
- We grow together. We are a fast-growing tech company, our team appreciates new ideas and innovative approaches
- We drive change. With the market-leading product, Epassi services have more than 1,5 million users in Finland and Sweden
- We play to win. We have a unique environment – international and motivated people who trust, inspire, and support each other to perform and win together
- Benefit package, including private health care, lunch benefit, wellbeing & culture benefit, healthy snacks & refreshments at the office
The position will be filled immediately when a suitable candidate is found, so don't hesitate to apply as soon as possible. The recruitment is conducted in cooperation with Barona IT. For more information about this opportunity, please contact Lassi Jyrinsalo, Barona IT.