(Poistunut julkaisusta)

Team Manager, IT Process Operations Services
UPM-Kymmene Oyj

Alkuperäinen julkaisupäivä 6.6.2018

UPM is now looking for a Team Manager to their IT Process Operations Services team in Tampere.

Greetings from your future team

“We are self-guided professionals looking for a new team player to support our innovative team to grow and develop while achieving our goals. Our team values fairness, honesty, good humour and open communication in our multicultural team. We are looking for facilitator with human qualities who will put people first and value employees’ contributions. Somebody who doesn't first answer "no" to new ideas, but instead "perhaps". We are offering you a partnership in a professional team, with amazing team spirit and aiming higher mindset. Looking forward to hear from you.” – Gavin Stewart

What you’ll do

  • Responsible for leading a Team of Process Managers in IT Service Management Processes. Setting targets and steering your team to ensure the standard IT processes are implemented and followed by all stakeholder groups
  • Responsible for embedding and improving the IT processes in our organization and vendor partners' organizations: Incident, Problem, Event, Service Request, Configuration & Asset Management, Knowledge Management, Change, Release and Test Management Processes in cooperation with IT Service and Portfolio Management team
  • Leading the team to deliver the internal assurance toward compliance with UPM IT Controls in cooperation with UPM IT Cyber Security Team
  • Report on the process Key Performance Indicators (KPIs) to evaluate the efficiency and effectiveness of the processes
  • Set the roadmap and lead periodical process maturity assessment and plan development targets with each process area manager. Set targets and drive quality improvements in all process areas through your team

Who you are

  • You are self-motivated and initiative-taking. You are motivated to seek out improvements and be capable to implement them on a process and technological level
  • You are ITILv3 certified and experienced with ITIL/ITSM. Defining and implementing processes and procedures in large IT environments are familiar to you.
  • You have experience in leading a team of professionals and show a history of success in encouraging and motivating
  • You understand the importance of communication and demonstrate an ability to lead vendor partners to mutual success. You have the ability to communicate effectively with all areas of a global organization, 360 degrees.

This is what we offer for you

Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives.

Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

Additional information

The position is located in Tampere.

For further information please contact Janne Borro, 044 542 9644 janne.borro@barona.fi.

Please apply via the link below and attach your CV latest by 20.6.2018.

UPM is a non-smoking workplace in Finland.