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Avoimet työpaikat Barona HR Oy
We are now looking for a Team Leader for the Norway team to AXA Partners' Nordic Service Centre. The position is permanent and based in Helsinki, Finland.
As a Team Leader, your key responsibility is leading and motivating your team to provide first class service to all customers and key stakeholders. In collaboration with operations manager, training department and other team leaders you will coach and develop all team members in line with business objectives, departmental goals, and individual development plans to maximise their potential around claims handling and customer service. You will be responsible for managing the day-to-day performance as well as identifying training needs and implementing appropriate learning solutions. In addition, you will identify and support process improvement using quality controls.
You are the perfect match for us when you have:
• Relevant Bachelor’s degree (e.g. BA Degree) or/and appropriate operational experience within customer service sector
• Track record in leading people and performance metrics
• Excellent collaboration skills and ability to create and maintain positive employee relations
• Experience of working with challenging business deadlines
• Native Norwegian and excellent English language skills are required. Fluency in second Nordic language is considered as an asset (e.g. Swedish)
• Good IT skills - MS Office skills and experience in the use of learning management systems
We offer you the opportunity to work on interesting and versatile tasks in a company that's a global leader in financial protection. We also offer e.g., lunch and culture benefit and a possibility to work remotely just to mention a few.
Interested? Please submit your online application by 13.2.2022 including your CV and salary request. Please be informed that we may start discussions with the most suitable candidates already during the application period, and the position will be filled as soon as we find the perfect match.
The recruitment process is carried out in cooperation with Barona. For more information about the role or the recruitment process, please contact Recruitment Consultant Julia Leppänen, julia.leppanen@barona.fi
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Rekrytointia hoitaa
Barona HR Solutions guides HR and administration professionals into new, exciting career paths. We employ HR and administration professionals into many different business sectors – from assistant positions all the way up to corporate management. We help professionals to keep up with the changing business life so that their skills and know-how best respond to the companies’ requirements in the furture. We want to help HR and administrations professionals to enjoy their careers and reaching their potential.
Barona helps you build a career to suit your personality. We will support you at the different stages of your career, both in Finland and abroad.
