Team Leader, Fraud Operations FI, Helsinki
Nordea

Alkuperäinen julkaisupäivä 6.11.2018

We are looking for a Team Leader to join us in Fraud Operations Finland.This is an opportunity for you to work in a dynamic environment with challenging tasks, talented colleagues and a good working environment.

In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.

That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs. 

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?  

Your future responsibilities

You’ll join Fraud Operations, where we are responsible for monitoring and investigating fraud on both Card and Account transactions as well as to assisting customers in the process of recovering credit after fraudulent or non-authorized transactions appeared on their accounts or cards. Our ambition is to act fast on fraudulent transactions and handle customers in a fair and professional manner to give them the best possible experience when being exposed to a fraudulent transaction.

What you’ll be doing:  

  • Create a high-performing team and an environment where the team members excel and thrive  
  • Plan and ensure deliveries according to current plans and SLAs  
  • Assure a successful leadership with reporting structure and team member management  
  • Drive the Fraud Operation team on national basis but also harmonize across countries  
  • Continually secure review and update of processes and plans in cooperation with the team, Business Process Specialists, and Nordic Process Manager, as well as setting up new processes for other fraud types that has not been within the responsibility since earlier  
  • Drive and align work with stakeholders internally and externally – especially the team in NOC Poland which is taking care of standard disputes in close cooperation with the Swedish team  

The role is based in Helsinki. Welcome to a professional team with dedicated collegues to fight fraud and to service our customers.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background:

  • Proven strong driver- and leadership skills, or equivalent experience of being able to guide, assist and lead employees  
  • A track record of delivering results  
  • Understanding of or interest in the complicated payment & fraud area  
  • Fluency in verbal and written Finnish and English. Other languages are considered as bonus.  
  • A Master's degree, or comparable, in a relevant field  
  • A good understanding of the challenges working in a Nordic and cross-border environment  
  • Have a passion for a pragmatic and modern leadership, where you use your strong communication, presentation and intra-personal skills  
  • Are a role model, with the ability to energize and motivate others, and to lead by example with a strong belief in team-work and customer focus  
  • Can build up and maintain a network with stakeholders and cooperation partners, both internally and externally  

If this sounds like you, get in touch!

More information

Please submit your application no later than 18 November 2018. 

At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.

Lisätiedot

  • Ilmoitusnumero: 1199624
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki