Support Services Coordinator

We are looking for a

Support Services Coordinator to join our Support Services team in Helsinki HQ.

Your role is to be part of Support Service team, that supports our sales, digital and marketing teams in various tasks. Our Support Service team consists of 5 easy-going, collaborative and hard-working professionals. You will also support and develop our way of working in the team with named tasks. You will work cross-functionally with different stakeholders in the company.

We are looking for a careful and responsible person to support the team during summer and fall season with mainly digital and marketing related tasks. Proficiency in both Finnish and English is essential for this role.

This is a full-time and temporary role until the end of 2022 (approx. 7 months). We hope you can start in the beginning of June 2022.

The main responsibilities include (but are not limited to):

• Answer to customer returns and manage Invoice follow-up in Dafo
• Creating and sending DHL return documents in DHL portal
• Case follow-up in content management system (Magento)
• Processing refunds through content management system and payment portal
• Manually handling incorrect customer returns
• Monitoring email log for system errors
• Assists the event planner by responsible for all the little details, making sure that the plan will work properly
• Manage and update Marimekko Mediabank

We are looking for someone, who:

• Is detail-oriented, has sufficient analytical skills and confidence to master financial transactions
• Skilled in managing priorities and conflicts
• Has excellent communication and cooperative skills and problem-solving ability with excellent follow through
• Has positive and enthusiastic attitude
• Enjoys routine work but also has an interest and ability to develop processes and working in changing environment
• Is independent, proactive and able to prioritize
• Capability of learning new systems quickly
• Has strong MS Office skills
• Experience within finance / financial transactions is preferred

Knowledge and/or experience with Dafo, Magento 2 and payment portals (such as Klarna, Adyen) is seen as an advantage.

At Marimekko we encourage people to be themselves and value diversity. We believe in fairness and doing things together, using common sense and finding joy in our work. If you connect with these values and have the right background, we might be able to offer you a unique opportunity to work in an exciting, international environment with one of the most iconic lifestyle brands.

If all this sparks your interest and you feel like you are the one we are looking for, please send your application including your CV and cover letter with salary expectation via our career site at http://company.marimekko.com/careers. We will start the interviews already during the application period so please, let us hear from you as soon as possible but no later than on 22.05.2022. The application period will close as soon as the suitable candidate has been found. For more information about the role, please contact Janina Palmu (Team Leader Support Services) by email janina.palmu@marimekko.com.