Supply Chain Specialist

Telko Group is looking for Supply Chain Specialist to team Supply Chain, West at Telko.

Supply Chain Specialist will be a part of international Supply Chain Lubricants team and will work in close cooperation with Sales teams. Supply Chain Specialist will report to Anna Sahlberg, Supply Chain Manager, West, Telko Group.

Greetings from your future manager:

“Our company is growing and changing every day and we’re thrilled to have you along for the ride. We are looking forward to your open mindset and your new ideas, that in cooperation with the rest of the team will make our work even better."

MAIN RESPONSIBILITIES

Acts as a first point of contact for customers.

1. Provides professional customer service and support regarding the organization’s products and services to build superior customer experience.

2. Handles customer telephone, online chat, and/ or email inquiries, orders, service needs and complaints. Solves customer problems, analyzes customer service needs, and places orders and manages stock.

3. Performs a variety of administrative tasks relating to customers and/or principals. Dealing with customer issues when it comes to reclamations, analysis and resolution

4. Maintains detailed and current knowledge of the company’s products and services.

5. Maintains customer master data and stock records.

6. May monitor warehouse activities to ensure that goods are stored correctly and safely.

KEY EXPERIENCE

- Experience in customer service in an international business environment

- Understanding of Sales and Marketing with good business acumen.

- Knowledge of supply chain processes and hands on experience with SCM software (ERP)

- Degree in Business Administration, Supply Chain Management, Logistics or alternatively a commercial degree.

DESIRED QUALIFICATIONS

- Fluent Finnish language skills (mandatory) and Swedish professional working proficiency is a plus

- Service minded and customer oriented

- Self-driven and proactive working style

- Hands-on attitude

- Team player

- Structured, proactive approach

- Excellent interpersonal and communication skills

THIS IS WHAT WE OFFER FOR YOU

• Partnership: We bridge​ industrial customers and principals in a sustainable way. We are proud of what we do. Our work highlights the expertise of our passionate personnel and the company's values

• Success by People: We have highly skilled personnel. We are a multifaceted, international organization that works as a team to achieve our shared objectives

• Development: We believe in continuous improvement of our performance. This comes as a result of developing our people, our processes and quality in everything we do in every field of business.

• Responsibility: We take responsibility for personnel, the environment and products, and in everything we do in our daily operations. Telko is a workplace of equal opportunities.

WE ARE WAITING FOR YOUR APPLICATION

Please let us know more about you by 30 June 2022 at the latest via this link including your CV and application letter. We start handling the applications upon receipt.

The position is located in our Espoo office in Finland. We value flexibility, therefore remote working is also a possibility. If you have any questions relating to this position, please send your questions by e-mail to anna.sahlberg@telko.com or call +46703711138.