The mission of the Fortum Customer Experience Design team is to design the best possible service experiences for our retail customers. We partner with teams across the organization to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability within Fortum.
We are looking for a summer trainee within the field of Service or UX design to join our team during the summer period 2019. You’ll have the possibility to work on various tasks based on your own background, and to learn from our senior designers.
The position is located at our office in Espoo Finland but might require collaboration with our other Design Lab locations in the Nordics.
We offer you
In this role, you will have the opportunity to work with the CX Design team on various design tasks within the fields of i.e. digitalization, sustainability, energy and mobility:
• User research projects; planning, designing interview scripts, conducting interviews and turning data into insights
• Service design projects; persona creation, customer journey mapping, workshop planning and facilitation
• Interaction design; concepting and wireframing
• Visual design; design of new components into our design system / UI asset library
Summer trainee period will be between May 2019 and August 2019.
We hope you to be at the end of your studies within relevant field of service, interaction or digital visual design.
You have gained already basic knowledge in either user research, service design methods, interaction design and prototyping techniques and tools (Sketch or InVisionApp) and / or visual design tools (Adobe PhotoShop or Illustrator).
You are fluent in written and spoken English, skills in Finnish are considered a strong asset.
Send your application, link to potential design portfolio and CV via our online recruitment tool by 31.1.2019 at the latest. We will start interviews as soon as suitable candidates are found.
For more information, please contact Maria Uhari-Pakkalin (Head of CX Design) at +358504836063 or firstname.lastname@example.org.
Join the change and create sustainable energy solutions together with our dynamic team!
Fortum is a leading clean-energy company that provides its customers with electricity, heating and cooling as well as smart solutions to improve resource efficiency. We want to engage our customers and society to join the change for a cleaner world. We employ some 9,000 professionals in the Nordic and Baltic countries, Russia, Poland and India. In 2017, our sales were EUR 4.5 billion and 61% of our electricity generation was CO2 free. Fortum's share is listed on Nasdaq Helsinki. www.fortum.com
Fortum is a leading Nordic consumer business. We in Consumer Solutions are offering our 2.4 million customers reliable and sustainable energy, making their everyday lives easier with new technology and innovative solutions and services.