During the summer you will gain valuable experience from your own field of study. We offer versatile and responsible tasks in an international company that builds for a more sustainable tomorrow. We are inspired by the limitless opportunities offered by the bioeconomy, and we lead the way towards a future beyond fossils. Join us on this exciting path!
We are now looking for a Summer Trainee, IT Service Management analytics and IT Command Centre support for our office in Tampere, Finland.
Greetings from the future managers
‘’Our summer workers will have an opportunity to learn from highly experienced IT professionals working in the IT Service Management process field. You will work in a big international IT function located across the globe. We’ll welcome you as a team member, who will support us in the transformation of the standard ITSM Process management towards data-driven processes. You’ll have a chance to have a hands-on implementation of ITSM data analytics and process mining. Along with this activity, you will see in practice the implementation of IT Service Management tools and processes, Enterprise Service Management and SIAM on a corporate level.” – Jana Redsven, Manager, IT
“IT Command centre is responsible for the handling of critical IT incidents and problems. You will be welcomed as a key team member, who, after initial onboarding, will be trusted to handle some of our major incidents. You will have an opportunity to learn about IT Crises management on a global scale.” – Gavin Stewart, Director, Service Operations
What you’ll do
Support our ITSM process team in building a roadmap to implement data analytics and process mining in IT Service Management
Support our IT Service Management process team in studying and in piloting, how UPM IT could better utilize data analytics and process mining for data-driven decisions and effortless IT
As part of the pilot for data analytics, build together with the team comprehensive dashboards, and gain automated insights into KPIs and dashboards by utilizing data analytics tools
Monitor and control systematically end-to-end IT Service Management process strengths and weaknesses by using newly built dashboards
By using data analytics and process mining, perform gap analyses and recommend/trigger the implementation of process improvements
Gather input from monitoring and incident tickets to determine which scenarios are critical and will be handled under the scope of the IT Command centre
Facilitate the resolution of the incidents utilizing our network of technical experts within UPM and our external key partners
Follow up the critical incidents by analyzing the root cause and establishing corrective actions to prevent reoccurrence. Ensure clear communication with all of the appropriate stakeholder groups within our services’ ecosystem
Who you are
We are looking for data analytics students who have already advanced a bit in their studies. We appreciate a positive and energetic attitude, as well as taking initiative and responsibility. You will work in an international team. For that reason, you need excellent English skills. Knowledge of ITIL methodology is considered an asset. Analytic skills, facilitation and communication are considered key attributes before technical awareness.
What we offer to you
Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.
Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives. You will become a part of our motivated and supporting work community.
Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your summer traineeship. We offer you a chance to develop in an innovative work environment. Many of our summer trainees continue with UPM as Thesis Workers or return to us later in their career.
Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.
Are you ready?
Read more about summer recruitment process in Finland, applying, timeline, all available positions and more information on www.upm.com/summer or www.upm.com/kesa in Finnish. Application period ends 14 February 2023. Notice that new positions can still be opened during application period.
We will start processing the applications already during the application period. Please add your resume and CV at the same stage of application.
For support with submitting your application please contact HR Service Center at summer@upm.com or +358204146600.
A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.
UPM is a non-smoking workplace in Finland.
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