Summer Trainee, Customer Service Specialist

During the summer you will gain valuable experience from your own field of study. We offer versatile and responsible tasks in an international company that builds for a more sustainable tomorrow. We are inspired by the limitless opportunities offered by the bioeconomy, and we lead the way towards a future beyond fossils. Join us on this exciting path!

We are now looking for Summer Trainee, Customer Service Specialist to our Pietarsaari mill office, in Pietarsaari.

Greetings from future manager

“Our summer workers will become customer service/sales support professionals during the summer in our engaging, collaborative and supportive work environment. You will gain relevant professional experience and have a chance to put your knowledge into practice. We are confident that becoming a part of our Team will be an exciting opportunity not only to understand the dynamics of Pulp business but also to witness and support our unprecedented growth with start up of our newest manufacturing plant in Uruguay in upcoming months. We are looking forward to welcoming you to create the future beyond fossils with us!” – Paula Sydry, Manager, Customer Service and Distribution Logistics

What you’ll do

• Daily collaborate and communicate with customers

• Handle customer contracts, orders and invoicing

• Initiate and control customer master data creation and quality

• Handle customer enquiry, claim and supplier questionnaire

• Monitor customer stocks, support forecast process, sample and trial handling

• Keep control of consignment stocks acc. contracts in place

• Monitor customer payment behaviour together with Finance & Controlling

• Assist Sales in enquiry handling and support Sales with market, product and customer information, check allocations and support sales with allocation process

• Support full transparency of customer requirements across internal interfaces

• Support continuous improvement of customer service processes and ways of working

Who you are

We are looking for economics, finance or social studies students who are interested in creating excellent customer experience and cooperation with Sales and Supply Chain Teams. We appreciate positive and proactive attitude, customer centricity as well as goal orientation and very good communication skills. Excellent English and Finnish skills are mandatory. Other language skills are considered as an asset.

What we offer to you

• Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

• Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives.  You will become a part of our motivated and supporting work community.

• Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your summer traineeship. We offer you a chance to develop in an innovative work environment.

• Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

Are you ready?
 

Read more about summer recruitment process in Finland, applying, timeline, all available positions and more information on www.upm.com/summer or www.upm.com/kesa in Finnish. Application period ends 14 February 2023. Notice that new positions can still be opened during application period.

We will start processing the applications already during the application period. Please add your resume and CV at the same stage of application.

For support with submitting your application please contact HR Service Center at summer@upm.com or +358204146600.  

A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.

UPM is a non-smoking workplace in Finland.

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