(Poistunut julkaisusta)

Strategic Design Manager
Finnair Oyj

Alkuperäinen julkaisupäivä 11.5.2018

Are you a master of creating great spaces with a passion for excellent customer experience and enjoy driving large scale projects? If so, you might be an ideal candidate for the position of

Strategic Design Manager

to drive Finnair's creative vision and have a direct impact on the experience of over 10 million customers that we fly annually.

Working within the customer experience department, you will lead the development of the overall look and feel of Finnair in the physical world and implement the strategic design vision of our aircraft cabin environment, lounges and soft product onboard. Taking the lead with multiple internal stakeholders and external design partners and agencies as well as key product suppliers, you will use your project management and stakeholder management skills to deliver product initiatives on time and on budget.

You will be heavily involved with aircraft cabin specification and development, as well as lounges. Your understanding of space and colour, material and finish will aid you in your role as work with our design partners and internal stakeholders to drive projects to completion. 

As strategic design manager, you will also promote the power of design and design thinking throughout the product and service development process to ensure that the customers voice is heard and that the business solution is feasible, desirable and viable. You keep up latest industry and mega trends and keep a close eye on the competition, delivering meaningful insight to the business.

You will succeed as our Strategic Design Manager if you have:

  • A customer centric mindset
  • Track record in managing complex projects and deliver according to tight timelines and budgets
  • Well rounded design skills with a great understanding of physical space, background in architectural or interior design preferred
  • Strong stakeholder and supplier management skills
  • Innovative mindset and ability to see the ‘big picture’, while also having strong attention to detail
  • Knowledge and experience in design thinking and service design will be highly regarded
  • Commercial acumen and ability to develop business cases
  • Strong presentation skills

Ability to work independently and prioritize work as required is essential. We would also value a master level degree and a minimum of five years of work experience from professional design environment with strong customer focus.

If you want to join us in building design as a source of strategic competitive advantage for Finnair and contribute to our strong growth and design heritage, please apply no later than Sun May 20th . Along with your application, attach your CV and salary expectation. Should you have any further questions, you may send you question to jobs@finnair.com.

In support of your application, please provide us an executive summary presentation no longer than 5 pages plus cover page on how you would improve Finnair's Non-Schengen Business Class lounge offering. Use your research skills to show what makes a great airline lounge experience and identify where Finnair excels and where it needs improvement with regards to the customer value proposition. You should focus on the areas of service concepts and how the space needs to evolve to support this as well as how Finnair's look and feel could evolve at a strategic level.