My name is Sofia Stenson and I am leading the Contact Center and Sales Strategic Sourcing Team. Right now we are looking for a Sourcing Manager to join us. If you consider yourself a real Contact Center Sourcing nerd, you may be just what we need!
We work together with Sourcing Managers in the Nordics and Baltics to establish and execute the strategy of Contact Center Services. Our coffee break discussions will revolve around: Can contact prices be too low? What is the best contact center platform? Are customers ready for robots? Do we like COPC? And other interesting topics. Come join us!
We are looking for a Sourcing Manager or a Senior Sourcing Manager in the Contact Center area. The role will work with sourcing and stakeholders in Sweden, Finland, Norway, Denmark, Lithuania and Estonia.
In this role, you will be responsible for:
You have a deep knowledge of sourcing Contact Center services from different aspects: processes, suppliers, business models, technology, innovation, market development, process standards such as COPC. A relentless drive to simplify and solve problems based on facts, data and needs. You have demonstrated expertise in supplier relationship management with win/win attitude.
You have the ability to interact in a cross-functional global environment with all levels of management and a proven ability to lead projects in complex stakeholder and supplier environment. You have a business mindset and good understanding on key financial indicators. You are willing to travel.
While the role has extremely high operational focus, you have already demonstrated your skills also in following competence areas:
If you like what we can offer, apply for the job! Do you need to know more, call me on +46 70 668 15 58 or send an e-mail on email@example.com. Selection is ongoing, so do not hesitate to get in touch. Last day to apply is June 13, 2018.