Solution Expert, Laboratory systems, Espoo or Turku

We are looking for enthusiastic Solution Expert to work with development, maintenance and support of the key laboratory IT systems, like Laboratory Information Management System (LIMS) and Chromatography Data System (CDS). Location for the position is either Espoo or Turku, and we also support hybrid working model. This is a replacement recruitment as we are looking for successor for our experienced employee who is retiring. 

Description of position

You will work as a technical expert in Laboratory IT service as well as provide application support related to the laboratory systems.  You will work in close cooperation with business administrators, colleagues from the Orion Information Management team and infra service providers for technical implementations, troubleshooting and technical changes. 

Key responsibilities:

• Understanding Laboratory systems and processes to match the demand with an optimal solution and/or configuration
• Managing system configuration, enhancement and life cycle
• Acting as a subject matter expert in concepting, implementation and upgrade projects
• Problem solving of various technical issues related to different phases of systems life cycle
• Appropriate technical and user testing and documentation to comply with the industry regulations
• Providing 2nd level application support and utilizing 3rd level support

We'd be happy to welcome you as soon as possible, preferably before August 1st, 2024.

Description of unit

The Solution Expert position is located in the Business Solutions OT (Operational Technologies) team within the Orion Information Management (IM) organization, which employs +80 people. We support Orion’s business in achieving its strategic targets not only by ensuring the availability of IT services but also by constantly looking for new innovations to match the current and future business needs.

The Business Solutions OT team is a team of 11 professionals; Service Managers, Solution Experts, System Specialists and Solution Architect specialized to support and develop the IT systems in laboratories and production. 

We offer

Orion's Information Management supports Orion’s success with data, digital services and solutions. As a member of this community, you are able to contribute and effect on how Orion improves well-being of our customers. We have a good working atmosphere based on common values and mutual trust. Read more about Orion as an employer.  

Requirements

Required skills and competences needed for this role:

• Experience on application support and lifecycle management in a corporate organization
• Basic IT technical knowledge on e.g. database, servers, network, AD, SSO, DNS,  firewalls, API keys
• Ability to understand business needs and translate those into small enhancements or solutions
• Capability to manage architectural concepts of own solutions
• Ownership, initiative and drive. You can take accountability of the issues that occur and are motivated by solving problems and seeing the results of your work in effective use
• Excellent collaboration and communication skills, positive “can do” attitude as well as taking responsibility
• Team and business first mindset, ability to work, collaborate and communicate effectively with various cross-functional stakeholders
• Fluent language skills in Finnish and English

Considered as an advantage:

• Experience in Laboratory systems, like e.g. LIMS, CDS, ELN, LES
• Experience of managing applications in regulated life sciences / pharmaceutical industry
• Service Management Framework knowledge
• Experience in multivendor environment

Additional Information

We look forward to hearing from you soon and please note, that we are processing applications already during the application period. The last day to apply is the 9th of May 2024. 

For additional details, please contact the recruiting manager Jenni Lybeck, Head of Business solutions OT, tel. +358 50 966 2856 on the 23rd of April at 10-11 or 3rd of May at 11.30-12.30.

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