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Software Consultant (Power Quality), location: Nordics
The Eaton Power Quality team is accelerating advancement of its digital platform and is scaling plans to implement the software solutions to customers worldwide. The software technology is designed to help manage, monitor and control devices along with management of key resources such as power, space and IT Infrastructure in our customer computing environments with a particular focus on data center as well as commercial and industrial buildings.
To support this digital strategy, the PQ ( Power Quality ) Software Consultant will enable EATON’s country teams and partners across EMEA (50% travel time) to sell and implement Eaton’s existing and future software solutions. She or he will drive the technical adoption of these solutions in the marketplace by working with Country Sales Organizations, partners and PQED’s DPQ Software and Connectivity Business team. She or he will also play the central role within this group in defining and implementing a technical enablement and pre sales support strategy that will allow quick transfer of technical knowledge about such solutions to country EATON’s teams and partners and then scaling our efforts across the entire EMEA region.
The PQ Sw Consultant will play also a role in publicly promoting Eaton’s digital solutions and articulating our value proposition in technical terms to EATON’s support people, partners and customers through conferences, training and other communication means. She or he is expected to visit prospects or existing customers designated by the local Eaton teams from the country together with them in order to assess technical needs and enable implementation of EATON’s software solutions and to build the software technical skills of our organization providing technical inputs coming from his/her customer visits . She or he will serve as the subject matter expert on our offers who can assist the field in closing major opportunities and partners in delivering their projects once opportunity has been won. The PQ Sw Consultant will gather information (pros & cons) about offers from the competition to help building a competitive positioning of our offer.
The PQ Sw Consultant will also receive feedback from each Country, both from Sales/Tech and Customers), to process, prioritize and report to PQEDs DPQ Software and Connectivity Team. As the Voice of Customer (VoC) the PQ Sw Consultant will work to keep the customer needs addressed in the best way possible.
Key metrics for success for the PQ Sw Consultant will be number of EATON’s technical teams and partners successfully trained as well as number of sales won based on his/her technical recommendations, and breadth and depth of integrator/VAR adoption of Eaton’s software products and services. Interim measures will include the degree of engagement and connectivity with country sales organizations and different parts of our target markets.
Your key deliverables: Qualifications
• In order to provide product offering that fulfils customer’s needs, the PQ Sw Consultant performs the below critical tasks:
• Provide optimum service support for customers through phone, personal visits, etc.
• Develop service related trainings to field staffs as well as customers
• Perform service activities according to company policies and safety standards
• Develop documentations for service related issues and resolutions.
• Investigate and troubleshoot product service issues
• Identify problems and record solutions for reference purposes
• Educate customer representative about the product usage and maintenance
• Stay updated on industry standards and technical service knowledge
• Address customer enquiries in a timely manner
• Coordinate with Engineering to fix product issues
• Inform Management on product /service issues as observed through interaction with clients.
What we are looking for:
Education level required:
A Bachelor's Degree in Software Engineering, Electrical Engineering, Mechanical Engineering or similar.
Years and area of experience required:
Relevant years of experience in application engineering in a sales environment
Highly knowledgeable in reading blueprints, designing and planning.
Soft skills: Good communication skills, excellent computer skills, interpersonal skills, anaalytical and problem-solving skills
What we offer:
Excellent working environment – safety and ethic are really important for us
Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs.
Challenging projects in dynamic environment
Candidate applying to the vacancy may be subject of the background screening.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time