Site IT Support Analyst

Site IT Support Analyst

Eaton's new campus for its critical power systems in Vantaa, Finland, was completed in November 2023. The 16,500 m² site houses research and development, manufacturing, warehousing, sales and service under one roof, which will create plenty of additional jobs.

As one of the world’s largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton’s expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility will serve as Eaton’s Critical Power Solutions headquarters and a center of excellence for data centers.

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? 
Then we want to hear about you!

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E

What you’ll do:

The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).

• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.

• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.

• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.

• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.

• Assist with support of site-based IT systems.

• Participate in trouble-shooting and resolution of larger IT issues.  Participate in efforts related to root cause analysis and problem management as needed.

• Identify opportunities for improvement. 

• Liaison between IT and users to drive IT standards.  Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.

• Participate in internal audits related to IT processes, procedures, software, and systems.  Influence budgeting, forecasting, and spending for IT infrastructure as required.

• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

Qualifications:

• University degree

• 2 years IT experience required

Skills:

• Fluency in English and in Finnish

• MS Windows Operating Systems

• MS Office Suites

• Hardware - PC’s, laptops, mobile devices, PC peripherals

• Working knowledge of other IT infrastructure – network, servers, storage

• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.

• Understanding of Cybersecurity principles

• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology

• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

What we can offer to you:

• Contract in fast growing global company

• Challenging projects in dynamic collaborative team

• Great promotional opportunities - We encourage internal promotion, whenever possible

• Excellent working environment - safety and ethic are really important for us