(Poistunut julkaisusta)

Service Specialist

Alkuperäinen julkaisupäivä 2.10.2018

We are looking for Service Specialist to join into our Contact Center team

We are looking for new colleague to join into our Contact Center team who can challenge conventional thinking and work together to create innovative solutions. The position is temporary during period 1.11.2018 – 31.12.2019 due to maternity leave.

Contact Center 24/7 -services is responsible for customer service 365/24/7 with SLAs. We are keen to perform with great quality and with high efficiency. We offer you interesting and challenging tasks in international environment. We give you the opportunity to use your specialist skills and expertise on the job - to show excellence in customer service.

Want to be our new colleague and fill in an important role?

Your key responsibilities in this role will be:

  • Customer Service via phone and e-mail according to resource planning
  • Development of contact centers internal processes
  • Participating when recruiting new customer service agents and coaching current agents to their best performance
  • Participating internal and external projects and other customer activities
  • Reporting
  • On-site support to customer service teams
  • Handling reclamations and call-backs to customers
  • On-boarding of new customer service agents
  • Training and implementing new services and service model
  • LEAN development
  • Reporting errors and handling unexpected conditions

We are looking for talents with ambitions – and passion for what they are doing!

Your professional qualifications include:

  • Relevant education and experience in finance and contact center environment
  • Ability to support customer service teams with their daily work
  • Good training skills
  • Excellent communication skills in English, both verbal and written, skills in Swedish are looked as an advance

Your personal qualifications include:

  • Development oriented mind-set
  • Skill and will to find new ways to work
  • Possibility to work on evenings and weekends and do flexible hours
  • Strong interest to develop quality and efficiency in customer service
  • Strong technical competence
  • Flexible and cooperative with team player attitude
  • Ability to work under pressure and multitask
  • Positive mind-set to change
  • Ability to manage and prioritize workload independently

Your career driven by curiosity and customer insights

At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talent, which means that at Nets, you’ll be working with colleagues across the Nordics. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.

Please send your application right now and at the latest at 15.10.2018.

If you are interested in hearing more about this opportunity, please contact Tiina Hämäläinen for more information +358 40705 5823.