(Poistunut julkaisusta)

Service Manager
Telia Finland Oyj

Alkuperäinen julkaisupäivä 24.9.2020

My name is Tarja Miikki, and I am leading the newly established Delivery Finland team within Architecture & Delivery unit in Telia IT. I am excited about the change journey we have embarked on. In Architecture & Delivery organization we are accountable for end-to-end deliveries toward country organization. We drive consolidation, development and service management cross the IT domains.

Right now, we are looking for two Service Managers, who will be motivated drivers to succeed in our journey. The location of these positions is Helsinki.

Your next challenge?

As a Service Manager you will have the responsibility for the end-to-end value stream services for Consumer and/or Enterprise. You will have a key role in making our deliveries transparent, predictable and efficient, thus assisting stakeholders in IT and business in decision-making process to secure quality and customer satisfaction. The Services consist of end-to-end cooperation of various IT capabilities delivering each one part of the end-to-end value stream solution, and shared service capabilities delivering to all IT capability teams.

Your responsibilities:

  • Single point of contact towards several business stakeholders when it comes to end-2-end Service

  • Responsible for the service end-to-end, i.e. that the service is delivered as promised in terms of capabilities, quality and cost as agreed in OLAs

  • Driving problem solving with a proactive/preventative approach

  • Monitoring, evaluating and reporting service performance on a daily/weekly basis and take correctional actions when needed

  • Identifying and driving continues improvements for e2e value stream services

  • Facilitating end-to-end service meetings with stakeholders as well as operational collaboration meetings with e.g. Business stakeholders, Product Owner, Resource Owners, Resource Managers, Key users, Vendors, Specialists

  • Contributing to build-up of an empowered, self-sufficient IT Value Stream for Consumer and/or Enterprise

Who are you?

Knowledge and experience:

  • You have a technical background, university degree in a relevant field or equivalent work experience

  • Experience as a Service Manager or equivalent at least for 3 years in a multi-vendor ecosystem

  • ITIL v4 framework, Service metrics and their development

  • Familiar in Agile /SAFe development, tools and general DevOps way of work

  • Excellent technical understanding of e.g. integrations, service assurance workflows, automation

  • Experience in ITIL processes like Incident-, Problem-, Change process

  • Experience in leading virtual teams

Personal characteristic:

  • Excellent in structured communication in English oral and written, making things happen

  • You feel comfortable having your own dedicated responsibilities

  • You understand the importance in delivering quality and being thorough

  • You like to solve tasks as an individual or in virtual teams

  • You are positive and open for new ideas and changes and can present them structured way to stakeholders

  • You have excellent network and cooperation skills and ability to build good relationship with stakeholders in both business and IT, both locally and globally


If you fancy joining our team, apply for the job at latest on 12th October 2020 at telia.fi/career! If you require any further information, feel free to call me on +358 40 758 2476.

Selection is ongoing, so do not hesitate to get in touch.

Welcome to Telia – Home to your next big opportunity!

We are Telia, the New Generation Telco. Everything we do is about connecting the world. We provide people with innovative, easy-to-access and effective ways to keep in touch and communicate with each other anywhere in the world. Networks remain in the core of our business, but as we are also the pioneers in the digital world, we provide services such as Internet of Things, Data Center, Digital Identity and Connected Cars. Be inspired by our New Generation Telco journey and create the digital future with us!