ZenRobotics is looking for a Service Manager who’s passionate about developing customer experience in a fast-growing company. As a Service Manager you are the vital link between customers and the company's internal functions. You diagnose, provide solutions and fix customers’ technical problems, manage our support partners and work closely together with the software team, delivery team and hardware engineering.
As Service Manager you have two main responsibilities:
Provide exceptional technical support and service to our customers and partners. You monitor and prioritize our customer requests, spare part orders and development requests
Develop tools and processes for superior technical support and spare part management.
We expect you to have a strong background in engineering, either in mechanics, automation or software. You are ready to take ownership of customer cases and you have a hands-on approach as you sometimes have to fix things yourself. Understanding of support processes is important as you develop internal documentation and support materials. Strong communication and intercultural skills are needed as you communicate with a broad range customers and partners to understand their needs and establish how to serve them better.
We expect that you have:
Experience in global customer support
Experience in managing work and services delivered to the customers, e.g.technical competence, workmanship onsite, client relation and customer communication
Ability to travel, sometimes in a short notice
Fluency in English language (verbal and written)
Submit your application, titled “Service Manager”, with CV by 15.8.2018 to email@example.com.
ZenRobotics Ltd is a high-tech company specialized in robotic systems controlled by artificial intelligence. Our product, the ZenRobotics Recycler, is the leading robotic waste sorting system. ZRR’s rely on the unique combination of our own smart software and industrial robots. Various sensors continuously monitor the waste stream. Smart and self-learning software analyzes sensor data in real-time to enable high-grade, durable industrial robots to pick waste fractions of various shapes and sizes quickly and accurately.
We offer you an interesting working environment right in the intersection of two global megatrends: the revolution of smart robotics technology and the global need for ecological efficiency. ZenRobotics Recyclers are sold around the world and our headquarters is located in downtown Helsinki, Finland.