Service Guides, Gate Service Agents and Seasonal Guides
We are now looking for motivated
SERVICE GUIDES, GATE SERVICE AGENTS AND SEASONAL GUIDES
to Helsinki-Vantaa International Airport for a fixed-term period.
Finnair’s Helsinki-Vantaa Airport Customer Service personnel are there to make our customers’ path pleasant and easy. The overall aim of these three positions is to be available and to provide high-quality, customer-oriented and friendly service for all Finnair’s customers.
SERVICE GUIDE: in this role you will work at the airport departure hall in various customer service situations. You will be responsible for checking customer´s baggage, selling ancillary services as well as dealing constructively in irregularity and overbooking situations.
SEASONAL GUIDE: in this role you will guide and serve our customers at the airport departure hall in various customer service situations.
GATE SERVICE AGENT: In this role you will serve customers in a designated area ( eg. departure hall, departure & arriving gates ) according to Finnair guidelines. In addition to this you will be responsible for dealing constructively with irregularity and overbooking situations as well as contribute to flight punctuality and security. After you have successfully completed Gate Service Agent training, you will ensure smooth and on-time departures by checking travel documents, hand luggage and communicate with other operators.
Before employment, selected new employees will participate in free training course without separate compensation for the training period.
Training period for these positions are following:
Service Guide: 27.4 - 14.5.2020
Seasonal Guide: 18. - 20.5.2020
Gate Service Agent: 16.3 - 1.4.2020
Our expectations from a successful candidate are:
- At least one year of experience in demanding face-to-face customer service work; longer experience is considered an asset
- Positive service-minded attitude and excellent social interaction skills
- Ability to cooperate in a diverse team and make decisions independently, also under great pressure
- Ability to take personal initiative
- Completed secondary education, other relevant education considered an asset
- Fluent spoken and written English and Finnish, all other language skills are considered an advantage
- Minimum 18 years of age
- No visible tattoos, piercings or teeth jewelry
Finnair offers an exciting and fast-paced work environment in a global and growing market. You have good opportunities to grow and develop yourself together with us.
We will offer fixed-term and part-time work (72-100 h/4 weeks; please note that 100 h/4 weeks cannot be exceeded).
In the application form you will be able to provide us information, which position(s) you are interested in. Please leave your application by December 10th 2019 at www.finnair.com/jobs. We will start going through the applications already during the application period. The most suitable candidates will be invited for a video interview and online tests. In addition to this, the final round of this recruitment will be personal interviews, which will be arranged for selected candidates in our head office HOTT (=House of Travel & Transportation, Tietotie 9, Vantaa) during mid January 2020 to February 2020.
After submitting your application, we recommend you to follow your email frequently (incl. spam). It is important that you use the same email address throughout the entire recruitment process. For information about the role and the recruitment process, please contact Finnair Recruitment (email@example.com).