Service Excellence Manager
Edenred Finland Oy

Alkuperäinen julkaisupäivä 8.8.2018

You consider 99.999% uptime to be a realistic target that just needs hard work and the right processes to be put in place. You understand that the real challenge is how to achieve this while maintaining efficiency, and let people use common sense even though they are guided by best practices. Are you up to the challenge?

At Edenred Finland you have the possibility to work in an international company, learning about the industry from the perspective of market leader. There are currently 60 of us, working as an agile team in our office in Vallila, Helsinki. We care for our employees, so on top of lunch, recreational and transport benefit, we offer you extensive health care.

Our ideal candidate has a background in IT operations. You have seen many different process implementations and you know what works and what doesn’t. You are good both with people and technology. You are equally happy discussing the impact uptime numbers have on sales figures as investigating why software alerts have been triggered. As a part of small team, you will get to do a lot of different and varied tasks and be expected to own and proactively follow up things that fall within your area of responsibility.

Your main task is manage our services are matching SLA and always available to customers when they need to be. You will assess and report where we are today and then continuously develop us to be even better, improving services and processes step by step. You will also work on projects and align project methodology to match operational needs. You are comfortable “getting your hands dirty” and working directly with the technology when the need arises.

 “Edenred has a warm, welcoming, friendly and fun working atmosphere. There is a nice feeling of unity.” Siru North, Project Manager

Interested?

Please send your application and CV with salary request no later than 26th of August by link. Applying also in Finnish is totally ok, voit siis hakea myös suomeksi. Should you have any questions about this position, please contact IT Director Ari Peltoniemi +358 50 5829 628.

Lisätiedot

  • Ilmoitusnumero: 1165249
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki
  • Lisätietoja antaa: IT Director Ari Peltoniemi +358 50 5829 628