Service Desk Support, Espoo or Turku

We are looking for a proactive and customer-oriented Service Desk Support who can handle ticket processing, support internal teams, and contribute to the development of our Service Desk operations. If you are a motivated individual who thrives in a global and multicultural environment, we encourage you to apply!

Kuvaus

In this role, you will be responsible for efficiently managing daily Service Desk tasks, including ticket handling, user account management, and system maintenance. We offer you the opportunity to develop your skills and expand your responsibilities in areas such as cybersecurity, cloud technologies, or system administration. Our work environment is multicultural and global, with English as the primary working language. We operate in a highly regulated industry with high quality standards and thus integrity and attention to detail are greatly appreciated qualities for all our employees.

Work tasks

• Processing and resolving tickets
• Creating and managing user accounts in the Microsoft 365 environment
• Maintaining and developing daily Service Desk operations
• Collaborating with various stakeholders
• Basic IT system maintenance
• Setting up and managing physical devices, such as laptops (Mac and PC)

We are looking for

• Previous experience in Service Desk roles, either through internships or 1-2 years of work experience
• Strong written documentation skills
• Proficiency in English
• Attention to detail and adherence to guidelines

Preferred Qualifications

• Experience working in an international environment
• Experience with Microsoft, Linux, Jira, AWS, Azure, or cybersecurity (e.g., monitoring)
• Knowledge of Finnish, Swedish, or French

To succeed in the role, your personal skills are:

• Proactive
• Customer-oriented
• Self-managing
• Detail-oriented

What we expect from you during the first 6 months

• Ability to efficiently handle tickets and basic system management
• Successfully collaborated in international environment with service desk provider and stakeholders
• Our customer satisfaction has improved during this period

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.