Service Desk Specialist (EST/SWE/DAN)
Poolia Suomi Oy

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Alkuperäinen julkaisupäivä 12.7.2021

Are you a problem solver who is eager to further develop your skills and knowledge in IT? We are now looking for customer service orientated and multilingual Service Desk Specialist for our global IT client in Helsinki. We expect you to have fluency in Finnish and English but highly appreciate fluency in other languages including Estonian, Swedish and Danish.

What is it all about?

Your responsibility is to provide 1st level technical support to end users through phone and email. Contacts are mainly related to Windows and O365 workstation environment, questions can also range from being about forgotten passwords to different systems being used by end users. This role is mainly about providing quality customer service and providing remote IT support for hardware and software fault diagnostics, incident resolution, troubleshooting and configuration. The office is located in Pitäjänmäki. 

What do we expect?

We would really appreciate if you already have some experience from IT support/helpdesk/service desk type of positions (summer jobs and internships are also valued) and/or some experience from customer service. The key thing is to have a good understanding of PC software/hardware (+peripheral devices), Microsoft products as well as Windows operating system. Previous experience from e.g. TeamViewer and Active Directory are also highly valued.

To succeed in this position, you will need to have good social skills and service minded attitude. We also appreciate adaptive and proactive approach to problem solving and ability to work in sometimes hectic environment. Moreover, you will need to have fluency in Finnish and English. Other languages such as Estonian, Swedish and Danish are highly valued both in written and spoken language.  

What is offered?

We offer a long-term and versatile role in a large global IT company with great colleagues and supportive Team Leader. You will have the opportunity to start your career in IT and grow your technical as well as customer service skills. 

More information

You can apply by sending your CV and application through our website. We'll start looking though CV's immediately as the roles will be filled as soon as we have found the right matches. Please let us know in your application about your IT skills and motivation for this role as well as your preferred starting date and salary request. 

More information about the role please contact Neea Turunen (+358 20 7290 843 or

Poolia IT Oy 

Poolia IT is an agile and rapidly growing recruiting company. We work closely with various schools and universities and have had seamless communication and collaboration with our large client base for several years. Our strengths consists of high-quality employee experience and active communication throughout the entire recruitment process. We value all our job applicants and employees. For example, we emphasize work satisfaction by acting as a flexible employer and organizing different events to our employees throughout the year. As part of Poolia Oy, we are a member of HPL and OMX- listed company. 

Nb! By applying for this position, you give us the permission to retain and use your information according to our data protection and register description. 

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  • Ilmoitusnumero: 1475786
  • Tehtäväalue: IT, Toimistotyö
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuaika päättyy: 8.8.2021
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki