SERVICE DESIGNER FOR SERVICE BUSINESS DESIGN
“Courage takes us further.”
Are you a service business development professional looking to join a key team that develops new business possibilities in an industry-leading company? Join our team where we build new types of service business and better everyday life for our customers.
As a Service Designer (Business Design) you are in a key role in increasing our understanding of our customers’ needs and developing new services with various service design methods. Your role covers service development in our seven operating countries including Finland, the Baltic countries, the Czech Republic, Slovakia and Russia. Service business was defined as one of our priorities in our reviewed strategy in autumn 2019.
You work in tight co-operation with our B2B and B2C- customers to develop and launch new user centric services relating for example but not limited to co-living, co-working, smart homes and urban living. You identify pain points and positives in our customer path and together with our business experts find solutions to our customers needs and define business cases for the proposed solutions. In your tasks you utilize actively our business- and other stakeholder groups in all our operating countries. In service development we work in an iterative model using expertise of cross-functional teams.
Are you the professional we are looking for?
We are looking for a service development professional with a can do-attitude to combine customers’ needs and our service business possibilities. You have understanding of the big picture and core business principles. You are familiar with service design methods and coach our business professionals to adopt a new way of thinking in our everyday work. You are creative and open, but also retain an analytical mindset for developing our ways of working. You have excellent organizing skills and you lead projects with determination towards agreed upon goals. Most important of all, you bring user-centricity out in all your work.
We expect you to have at least five years of earlier experience in service design, with an emphasis in business design and a BA or Master’s degree for example in computer science, design or business administration. You have strong IT-skills and knowledge of graphical design programs, for example Adobe Photoshop and InDesign are familiar to you. You have excellent spoken and written skills in English and you are a convincing performer. Knowledge of Finnish and Russian are an asset.
At YIT, we trust our experts. We will give you the best tools for success and the support you need to reach our goals. We build a better work community together.
If you want to hear more about this position and your future team, call Director, Services Development Anders Stenbäck, puh. 050 548 2234.
Leave your application by 2.2.2020 using the link below.