(Poistunut julkaisusta)

Service Delivery Manager
Zalaris ASA

Alkuperäinen julkaisupäivä 6.10.2020
Are you passionate about customer satisfaction and always willing to deliver best services? Do you have experience in service management, outsourcing, team management and/or payroll? Join enthusiastic team Zalaris and work with our exciting clients.  You will be leading a team of 3-5 Payroll Administrators ensuring service delivery to customers according to agreement and customer and internal expectations.  Your responsibilities as a Service Delivery Manager
  • Acting as a single point of contact for our client’s key stake holder / partner manager, empowering best possible customer experience and high-quality service delivery
  • Managing your own customer focused payroll team, steering customer work, planning resourcing and availability as well as leading the customer’s service delivery across our nearshore and offshore service centers
  • Ensure that services are delivered according to SLA’s; monitor, report and analyze KPI’s regarding service excellence and customer satisfaction, leading development activities upon these topics 
  • Budgeting, forecasting and monitoring your own client’s service financials
  • Support the efficient change management, and manage testings and transfers to production for changes and improvements of payroll system
  • Ensure that Zalaris relevant controls and policies are implemented and followed 
  • Proactively drive RPA/automation and near/offshoring transition activities and cost efficiency improvements for your clients
  • Promote internal co-operation with other Zalaris functions and sites 
  • Develop, support and motivate your team members and drive engagement 
  • Participate the work for local management team, contribute our planning on country level and common activities
Skills to help you succeed
  • Strong people management and leadership skills and a genuine interest in contributing to developing people 
  • Business minded and alert to customer's needs and expectations
  • Proactive in cooperation with other team members and management 
  • Good interpersonal, communication and negotiation skills
  • Ability to prioritize, plan and structure daily work   
  • Capability to convert issues and requirements into solutions and business opportunities 
  • Fluent Finnish and very good spoken and written English skills are required
  • As a bonus you could be experienced in using modern Payroll and HR technology, preferably SAP HCM, SuccessFactors, Workday, etc. 
  • You are fluent with MS Office tools, can prepare informative powerpoint slides and it helps if you’re nerdy enough to work with Pivots and VLOOKUPs in Excel
  • For the last but not the least – we expect you to have fun along the way, empower the team members and colleagues and focus on success also when things get hectic
Education & Experience requirements
  • Master or bachelor’s degree e.g. in Finance and Accounting or Business Administration
  • Previous work experience with BPO and Payroll services, customer service, and/or team management
  • Experience in working with SAP system and/or payroll and HCM systems
  • Experience in team management
What we can offer to you
  • Multicultural working environment in a successful global company
  • Small but professional local entity, easy to adopt in
  • High profile customers, and friendly and supportive colleagues, fun to work with
  • Growth and development opportunities in a high-tech BPO company
  • Flexible working conditions
  • Competitive compensation and benefits package


For more information on the position, please contact our Head of Operations Katri Laatu by e-mail (katri.laatu@zalaris.com) or by phone on Mon 12.10. between 15-16 or Fri 16.10. between 9-10 (+358503866215).