Service Delivery Manager, Engineering Applications
Metso Information Technology is a centrally led, global and service-oriented IT function, proactively developing and implementing harmonized IT services and solutions with all Metso’s businesses for improved business performance. As part of Metso IT, the Global Applications team (GAP) is responsible for managing the Metso global application portfolio and focusing to deliver added value for Metso business.
We are now looking for a Service Delivery Manager for Engineering Applications to join our Global team preferably in Tampere, or possibly in Vantaa.
As a Service Delivery Manager, your primary responsibility is to manage and develop Engineering Applications Service. You will be managing the subcontractors and you work in close collaboration with application experts to reach high quality service for application support. In critical issues, your involvement will ensure good coordination of activities of IT teams and partners in order to achieve fast resolution.
You will continuously develop and standardize our processes and implement and drive new ways of working across the organization. In addition, you have visibility to overall service cost, where application license optimization plays major role.
Your key responsibilities include:
- Managing subcontractors and their delivery
- Working with application specialist to ensure support quality
- Continuous development of service delivery process and ways of working
- License optimization decisions based on usage trend analyses provided for you
- Understanding application total cost by utilizing available cost analysis
To succeed in this role, you should have a Master’s/Bachelor’s degree in Engineering or Information Technology. We hope you to have at least 7 years’ work experience and some of preferably in running IT services in global environment and working with partners. We appreciate previous knowledge and experience of CAD and PDM systems as well as engineering tools (Siemens, Autodesk, Dassault). In addition understanding engineering processes is considered as an asset. You have already gained experience in making decisions based on data analysis.
You have the ability to adapt to new things quickly and to work in an international and innovative environment. You manage and organize your own work well and you use your good collaboration skills with both internal and external stakeholders to ensure the set targets are met in time. You have a development-oriented mindset and ambition to improve our ways to operate. You speak and write fluent English.
This position requires international travelling approx. 10-15% of work schedule.
We offer you an independent and responsible role in a dynamic, global business environment. You will be a key player in ensuring Metso’s business growth and progressing digitalization journey. You will get to work in a global team of highly motivated experts. Naturally, you will have all the support and benefits of a big company.
For more information, please contact Merja Laine, Applications Manager, Engineering, email: firstname.lastname@example.org or phone +358 50 553 4758.
Please send your application with your resume and salary expectation via Metso Careers page latest on June 2, 2019.
Metso is a smoke-free workplace in Finland.