Service Agents, Nordea Business Centre, Helsinki or Vaasa
Nordea

Alkuperäinen julkaisupäivä 24.10.2018

We are looking for Service Agents to serve our corporate customers via phone and Netbank messages. You;ll play a key role as a customer’s first point of entry to Nordea.

This is an opportunity for you give advice and sell actively according to our values, principles and concepts. We deliver great customer experiences in financing, investments, insurance and daily transactions. You have a great possibility to grow up in this position and look up for various career opportunities in Nordea.

In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.  

That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs. 

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?  

Your future responsibilities

You’ll join Nordea Business Center, where we help corporate customers on their journey from new corporation to whatever they grow.

What you’ll be doing:

  • Answering and handling our customer´s inquiries and providing excellent customer service  
  • Supporting customers with the wide range of services including digital services and acting on sales leads generated from Nordea´s systems or in the customer dialogue
  • Using diffeent tools and acting compliant providing customers the best support  
  • Improving continuous customer satisfaction with high quality customer interaction in multiple channels  
  • Acting as a role model for co-workers and creating good working spirit 

The role is based in Helsinki or Vaasa. Welcome to a team of great customer experiences who´s ambition is to be #1 in customer satisfaction, people satisfaction and profit. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background:

  • Experience in customer service and sales   
  • Knowledge of the corporate business area is a benefit   
  • Great spoken and written  communication skills 
  • Ability to work at 7:15 – 22:15 on weekdays   
  • BBA or equivalent   
  • Fluency in Finnish and English (professional level). Swedish is considered as an advantage 

If this sounds like you, get in touch!

More information

At nordea.com, you can read more about us, our business and our focus on integrating sustainability into everything we do.

At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.

Please submit your application no later than 16th December 2018.

For more information about the position, please contact:

  • Anja Långsted (not during 5-12 October 2018), tel. +358505665335  
  • Maria Somppi tel. +358 503515798  

Great people often know great people – please share if you have a friend who could be a perfect match for this job.

Lisätiedot

  • Ilmoitusnumero: 1195856
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki, Vaasa