Senior Specialist, Customer Data and AI

Senior Specialist, Customer Data and AI

Do you have experience with AI development, generative AI and data models? Are you passionate about customer related data and using advanced Salesforce tools to support VTT Commercial Operations? 

At VTT, you can make a difference by joining our cutting-edge Sales Development,  AI and Data experts team. As a Senior Specialist, Customer Data and AI, you will have the opportunity to leverage state-of-the-art Salesforce tools, including Data Cloud, Agentforce, Sales Cloud etc. Our team is a trailblazer in developing and implementing AI-driven solutions that enhance the customer experience and internal operations. 

Our team is half a dozen strong and consists of both internal and external experts. The team is a vital part of the VTT Sales unit and part of the VTT Commercial Operations organisation.  

VTT is one of the leading applied research organisations in Europe. What unites us are curiosity, a passion for learning, and a purpose: to solve the biggest challenges of our time and turn them into sustainable growth and well-being. Our cross-disciplinary community of over 2 300 brilliant minds focuses on creating impact through science-based innovation. Get to know us further by exploring VTT's tech & infra.  

We are looking for a Senior Specialist, Customer Data and AI 

In this exciting role, you will focus on developing AI-powered solutions that enhance our commercial activities towards customers as well as improving our employee experience towards digital systems that we are using. While the role is primarily no-code/low-code, candidates with advanced AI skills will have the opportunity to create custom solutions, including large language models (LLMs), to support our growing operations. 

The location of the position is preferably Espoo, Finland. Other VTT locations are negotiable.  

As Senior Specialist, Customer Data and AI, you will: 

• Be part of a team that is responsible for the development and implementation of AI-driven solutions using Salesforce Data Cloud, Agentforce and Sales Cloud with a hands-on approach.  

• Collaborate with internal stakeholders (CRM users, marketing team, IT and leadership) to develop data-driven insights and strategies for improving customer engagement and employee satisfaction. 

• Utilize predictive and generative AI, data models, and customer data to deliver impactful solutions that drive business results. 

• Design, build, and maintain scalable AI workflows with a focus on customer and employee-centric applications. 

• Provide training and support for internal teams to maximize the potential of Salesforce (and other) AI tools. 

• Stay informed about the latest advancements in AI, generative AI, and CRM technologies.

What we are looking for: 

• Business oriented mindset: VTT is aiming for significant growth in customer sales, and we need people who are seeking use cases that improve our customer work and efficiency.  

• Experience: Demonstrated strong skills in AI development and data models 

• Salesforce Expertise: A huge plus but the candidate will get proper training to be able to deliver the role in question. 

• AI Skills: Strong understanding of generative AI and machine learning models, with hands-on experience in developing AI-driven solutions. 

• Data Management: Proven experience in data modeling, data analysis, and data integration. 

• Customer Focus: Strong passion for customer data and CRM system (s), with the ability to turn data into actionable insights. 

• Communication: Excellent interpersonal and communication skills, with the ability to collaborate effectively across departments. 

• Certifications: Not required but the candidate will have opportunities to gain several Salesforce certifications in AI, data management, or other relevant fields that are preferred. 

As a person, we hope that you are:  

• A team player with strong collaboration and networking capabilities  

• Result oriented, proactive and you have a can-do attitude  

• Capable of working independently  

With VTT, you’ll enjoy:  

Work with a strong purpose. At VTT, you’ll get to use your professional expertise to help solve the greatest challenges of our time through science and innovation. Our research agenda is dedicated to creating solutions for systemic and technological challenges, such as reaching carbon neutrality and creating superior digital systems. At VTT, you’ll get to do your part in driving this meaningful change through your professional skills. Read more about our strategy, the path of exponential hope, and our organizational culture as the builder of the world's most meaningful place to work.  

An inspiring community. VTT houses all the cutting-edge fields of innovation, from quantum technology to synthetic biology, under one roof. As a professional at VTT, you’ll witness and influence the future of science and technology as it happens.   

Career and learning opportunities. As a scientific expert organization, we emphasize learning and development and support our people in reaching their full potential. People stay at VTT for more than ten years, as we offer opportunities to develop and grow into new responsibilities. If you’re curious, ambitious, and willing to learn, VTT is the place to take your career to the next level.  

Work–life balance.  At VTT, we make our people's well-being a strategic priority. We offer six weeks of paid vacation a year (after one year of employment). Our benefits include comprehensive occupational healthcare and a range of well-being services, such as exercise, culture benefits, and hobby clubs. If you are an international talent searching for a new opportunity, read more about the benefits of living in Finland and VTT's support for relocation here.  

Apply now and join our community of brilliant minds!  

Please send your CV and application with your salary request via our recruitment system as soon as possible but at the latest by 15th of December 2024. We will process applications as they come in and fill the position as soon as we find the right candidate. A security clearance procedure may be conducted during the recruitment process.  

Interested and want to know more?  

Please contact Mikael Back (Lead, Sales Development), mikael.back@vtt.fi.  

We look forward to hearing from you!